WM Customer Service Representative reviews

Their database has not changed or updated in years. Their style of operation in customer service is bound to fail. Their systems run behind and are outdated. The calls are back to back and you have no time to work on calls that are not normal (more than 50% of your calls) without it counting against you. There is no communication between departments. The same problems happen over and over because nothing is input to fix the customers problems. It is expected to figure it out as you go or patronizing “woosah “ “it’s not so bad” It is. The customers are terrible because they have expected terrible service due to mass franchization, customers don’t have another option. When customers are escalated you are expected to handle the call until the supervisors are tired of hearing you as for their help. This company in whole fails to realized the utmost importance of ensuring employees feel supported. I expect the same response that was given to similar reviews two years ago. Nothing is different, this company makes too much money to care about the individuals who may be struggling. The training is terrible. You will not be supported. This company continues to wash over with blanket statements because production is all that matters.

Not enough raises unfortunately. Need more help