Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,273 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 581 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 380 reviews)); "Great people and company to work for" ((in 186 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 72 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 270 reviews)); "Long hours and lots of labor" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 89 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 67 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Lewisville , Portland , Commerce , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(1,156 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Nov 10, 2022

Great Company but this position is over tasked

Route manager

Recommend

CEO approval

Business Outlook

Pros

Safety Centered, strong work ethics/standards, decent pay

Cons

RM position is a revolving door. Need to offset some responsibilities to ops specs, or have some admin assistance especially with cases. This takes away from focusing on route optimization and safety focused tasks.

WM Response

3y

Thank you for taking the time to express your concerns. We value all feedback from our previous employees and continually strive to ensure we are providing our employees with an environment they can succeed in.

3.0

Nov 8, 2022

Pay

Accounts receivable

Recommend

CEO approval

Business Outlook

Pros

Hybrid/remote schedule. Health and stock benefits

Cons

Favoritism. Same rule does not apply to everyone. No room for advancement if you're not in clique with management. Everyone does not do their fair share of work! Management doesn't abide by company handbook. Pay does not commensurate with experience and skills or inflation! Raises sucks!

WM Response

3y

Thank you for taking the time to express your concerns. Also, thank you for your more than 9 years of service at WM. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

2.0

Nov 7, 2022

No room for advancement

Setup coordinator

Recommend

CEO approval

Business Outlook

Pros

Benefits- They are pretty decent. Health and retirement are competitive. School benefits are also aligned with most tech companies.

Cons

No room for advancement. Management discourages you from applying to other departments, especially since you are hard-working. Raises are low; they will give you a minimum after your yearly review. Work-life balance is almost poor; some employees will work longer hours than others in the same department. Making changes that would benefit the department is also discouraged, so you will constantly react instead of being proactive. Everyone passes the buck, and no one takes ownership or responsibility.

WM Response

3y

Thank you for taking the time to express your concerns as we value all feedback. We continually strive to ensure that our management is providing the best leadership to our teams. The key to our success is our people and we continue to make strides in providing the best work experience possible.

Viewing 331 - 333 of 1,156 Reviews

Jobs at WM

Driver Non-CDL Med (WMHS), RWCS

WM

WM reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Great Company but this position is over tasked

Pay

No room for advancement

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