WM reviews

3.5

63% would recommend to a friend

(4,011 total reviews)
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James C. Fish, Jr

75% approve of CEO

64% positive business outlook

WM has an employee rating of 3.5 out of 5 stars, based on 4,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Dec 12, 2012

Be weary of new leadership and year over year pay reductions for sales pros

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Big brand name that is well recognised and will look good on your CV. -Car allowance and expense account for sales staff -Nice people to work with each day -Good if you are the kind of sales person that sits at a desk and handles customer complaints and billing issues all day. NOT a hunter sales role...more billing administration than selling.

Cons

-Declining marketshare creates a 'scamble' to report profits to Wall Street -Top heavy in terms of Management . Too many chiefs with self-focussed initiatives. -Constant changes in leadership which makes it hard to maintain focus. 'Change' is continous -All sales efforts driven by share holder value and manager's bonuses -Customer does NOT come before profits--although WM will try to make you believe otherwise -Continous efforts to increase customer billable rates, which results in endless complaints and billing adminstration for SALEs staff. ( little time left to be in front of your customer to actually sell new business) -New leadership is using poorly delivered micro management techniques to drive sales efforts. -Yearly reductions to earnings and compensation plan to show higher profits for share holder year over year as opposed to improving sales. -Annual raises were abolished in 2010. -Sadly, You will not get compensated for resigning new agreements with an existing customer after spending weeks or months selling to them. - # 1 reason to be weary : NEGATIVE COMISSIONS : if an account decides to use another hauler you have to make up 100% of your loss revenue before your get recognized for new business. You spend more time trying to save an account than going after new one's.

2.0
Oct 11, 2012

Not a great experience

Recommend
CEO approval
Business Outlook

Pros

The let me make my own schedule.

Cons

All they want is yes men. Keep your mouth shut, do what they say, and don't think for yourself.

2.0
Sep 19, 2012

I worked for them 13 years...

Recommend
CEO approval
Business Outlook

Pros

Money, health benefits, some additional perks, some co-workers were great, but you can say that about any company

Cons

Absolutely no employee loyalty, but you can say that about any company these days Overall arrogance--there something about trash services (that EVERYONE needs) that makes WM think they are the big shots I NEVER had a customer thank me for the hard work I did, but that probably goes with the industry too. I stuck with it for the money. Lots of testosterone, politics, power plays, and the ocassional devious boy just waiting to take advantage of you. Several times on a conference call, a VP would not announce himself and would "spy" or eavesdrop just to catch you doing or saying something wrong. When WM was on TV in Undercover Boss, I could relate to everything. Pushing people so far (for productivity) that a female residental driver had to urinate in a jar on a route just about summed it all up. And lastly, I was ALWAYS told I was doing something wrong. All negativity, no positive environment which lead to extremely low morale--but that was partly my responsibility, so I quit in 2006.

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