I totally agree with others regarding the lack of training and a serious disconnect between management and laborers -- even middle management is too busy attending meetings to really focus on their location's operations.
From office supplies to major dollar vendors, WM is the worst organization at cost analysis! I was not a driver but had contact with drivers at one time or another. The unsafe, inoperable equipment they deal with is reprehensible! I cringed when we submitted invoices for overpriced caterers to pay for management meetings, only to see a driver unable to operate his truck safely because it wasn't well maintained! Too many vendors are selected based on nepotism and cronyism. If you're a business owner needing to grow, make friends with some WM execs and your sales will increase! But then so will the WM customers' invoices!