Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,267 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 583 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 378 reviews)); "Great people and company to work for" ((in 179 reviews)); "There is a great culture here." ((in 86 reviews)); "work life balance is good" ((in 71 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 274 reviews)); "Long hours and lots of labor" ((in 150 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 87 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 51 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,011 total reviews)

James C. Fish, Jr

75% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,011 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Jul 31, 2021

Don’t waste your time

Call center representative

Recommend

CEO approval

Business Outlook

Pros

I do not have one single pro for this company

Cons

As a rep you are micro managed to the max. Every second of your day is set for you and completely robotic. There is no space to be human. You get marked down for any “personal time” meaning getting a cup of water or using the restroom…. The pay is not livable and you are required to do so much with such little pay. I have only been working here for 4 weeks and I have never been so miserable. I am already interviewing for another job. Might I add, almost all of the other people who were hired with me are also miserable. We have a group chat where we talk about how unsupported and ignored we are by management. The supervisors talk about how great this company is and how supportive everyone is and it actually makes me laugh because it is quite literally the exact opposite. They have asked us after our training and the start of our nesting period to provide feedback and ask for what we need. We all spoke up about what problems we are facing and they ignored us completely. The clearly can not keep employees because they have pushed us through so fast that we didn’t even get our full training. When I tell you don’t waste your mind, I mean it. It is such a waste, so disappointing and one of the most degrading jobs I have worked.

WM Response

4y

Thank you for taking the time to write about your experiences. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams. The key to our success is our people and we continue to make strides in providing the best work experience possible.

4.0

Jul 5, 2021

Decent for Large Corporation

Roll-off driver

Recommend

CEO approval

Business Outlook

Pros

Decent pay and very good benefits package. Free online school for employees and dependents Employees treated well by management Everyone follows rules no exceptions

Cons

The rules are very strict though Just a number at corporate level Supervisors don’t typically have experience with driving trucks, can be frustrating Nearly impossible to get promoted from being a driver to management

WM Response

4y

Thank you for taking the time to write a review. We value all feedback and are committed to offering our employees an environment they can thrive in. We are proud to be able to offer a comprehensive benefits package to all our eligible employees.

1.0

Jun 26, 2021

Safety

Route driver

Recommend

CEO approval

Business Outlook

Pros

None I can think of

Cons

When it was Advanced Disposal the trucks were always breaking down and were not safe to drive.

WM Response

4y

Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

Viewing 394 - 396 of 4,011 Reviews

Jobs at WM

Urgently Hiring CDL Truck Drivers - Residential Rearload; Home Daily, PTO, 401(k) match, and more

Class A CDL Driver Swing

Saint Louis, MO

View job

Environmental Technician (Landfill Gas)

Environmental Technician (Landfill Gas)

Environmental Technician (Landfill Gas)

WM

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Don’t waste your time

Decent for Large Corporation

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