Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at WM to a friend and 63% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 586 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 376 reviews)); "Great people and company to work for" ((in 180 reviews)); "Good work/life balance provided there" ((in 67 reviews)); "Some of the peers are great coworkers who have stayed put for a while" ((in 54 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 272 reviews)); "Long hours and lots of labor" ((in 145 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 85 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 52 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What WM locations have received the highest employee ratings?

Medley , San Jose , Colorado Springs , Moon Township , Portland , Englewood , Philadelphia , Birmingham , Baldwin Park , Corona

WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

73% approve of CEO

63% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Compensation and benefits

3.3

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Aug 18, 2010

Pormotions

Acccounting

Recommend

CEO approval

Business Outlook

Pros

Waste Management has demonstrated that they promote from within which, enables employees to excell and expand their horizon.

Cons

Waste Managment needs to initiate cross-functional workshps in order to develope others within the cooperation.

1.0

Aug 10, 2010

Not fair with their employees.

Driver

Recommend

CEO approval

Business Outlook

Pros

Weekly pay is always goog here at WM. Medical and dental benefits are decent. Drivers here seem to take care of each other.

Cons

Management is always back stabbing each other. Managers dont care obout you as a human being. They treat everybody like machines. They expect you to finish a route with over 180 bins in less than 11 hours. God forbid you can't finish cause you can kiss your weekly bonus good bye. Asking for a saturday is unexceptable. (when they get 3 day weekends). Working over 64 hours a week sounds good but your body really feels it after a whyle. Oh and another thing we have 8 PTO days off a year (personal time off) They just told us in a meeting that we can't call in sick. If we do they will determine over the phone if we are sick or not. Overall Waste management will work you to the ground and after 20+ years in the company they will let you go just because you are not as productive as another driver that has been there for 2 or 3 years. We never have time to ourselves we work over 11 hours a day and our short day 8 hours on Saturday. You are never home thats why we have such a high divorce rate.

5.0

Jul 14, 2010

Very satisfied

Manager

Recommend

CEO approval

Business Outlook

Pros

Big company yet flexible like a small business

Cons

Can't think of any disadvantage

Viewing 3979 - 3981 of 4,008 Reviews

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WM reviews

Ratings by category

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Reviews by job title

Pormotions

Not fair with their employees.

Very satisfied

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