WM reviews

3.5

63% would recommend to a friend

(4,013 total reviews)
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James C. Fish, Jr

74% approve of CEO

64% positive business outlook

WM has an employee rating of 3.5 out of 5 stars, based on 4,013 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Sep 6, 2015

Inbound customer service rep (ICR)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you get sales calls and customers signed agreements, you have the ability to get a decent bonus.

Cons

The managers only acknowledge when you dont reach goals. If you have great wrap or hold time and a fabulous day of sales, you will only get acknowledged if you mention it to the manager. I started out trying to remain positive but it is not possible if you get beat down day after day.

3.0
Sep 2, 2015

Supportive learning environment, but

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Upper-level management make themselves available to everyone -Good transparency (locally) about company's activities, goals, and challenges - Solid entry into corporate environment

Cons

- No top-level support for Sustainability Services Department - Friendly work environment, but department was not granted as much access to clients as needed for further development of Sustainability Services

1.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Performing a service that most people wouldn't want to do and the satisfaction making a difference.

Cons

Waste management is 1 big stress. No leadership communication. Favortism, if you cross ANYBODY with senority, you will comply (be a puppet) or they will make your everday hell. Example : sabotage your equipment, do not repair correctly, band aid everything and break downs are more than common. And you will sit and wait,and wait for roadside service. They had me sitting in a nonrunning truck for almost 6 hours in 27 degree weather! Average wait is around 2-3 hours. I refused to volunteer on a day off so after that they moved my parking assignment to a flooded area where i had to start and finish my day in 7 inches of water. They had many tactics and intimidation isn't above them. But the biggest problem is they DO NOT care about customer service. The people that pay for the service. I refused to follow "rules" and would not sacrifice customer service. Its a joke...takes me 10 seconds to jump out and throw an extra bag in the truck...but they make u sit for 10 minutes filling out a card as to why the 1 extra bag was not collected. I tried, but my work standards are far above how they service their customers. They made it impossible to enjoy every day work because i stood up for how i believe that people should get what they pay for:THEIR REFUSE HAULED AWAY ...take an extra minute to make people happy and do a good job!Just google "waste managment customer service reviews..."

Viewing 481 - 483 of 4,013 Reviews

Glassdoor has 4,269 WM reviews submitted anonymously by WM employees. Read employee reviews and ratings on Glassdoor to decide if WM is right for you.