Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,271 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (46) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 559 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 383 reviews)); "Great people and company to work for" ((in 183 reviews)); "There is a great culture here." ((in 80 reviews)); "Work life balance is good" ((in 73 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 267 reviews)); "Long hours and maybe weekends" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 53 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,014 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,014 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Jan 18, 2026

Do Not Recommend

Driver

Recommend

CEO approval

Business Outlook

Pros

Some of the other drivers are great and some benefits are good.

Cons

Management is terrible, communication is abhorrent. No work-life balance and accidents caused by others are still counted against you.

WM Response

5mo

Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.

5.0

Jan 6, 2026

Great Company

Plant manager

Recommend

CEO approval

Business Outlook

Pros

Not micro managed Wonderful benefits Year pay increases WM take care the employees

Cons

Some days and weeks are long and under pressure and can be stressful.

WM Response

6mo

Thank you for opening up about your experience. We know it's not always easy to say when things feel off but we are grateful for everything you bring to the team. Finding a good balance between work and life is something we truly care about and we are working hard to make sure our team feels supported and not just keeping up, but thriving - and your voice helps guide that work.

5.0

Dec 5, 2025

WM - Building people

Sales manager

Recommend

CEO approval

Business Outlook

Pros

They will invest in you and help put you through trainings if you are willing to learn and express interest. Be willing to be wrong and grow.

Cons

Sometimes hard to wait for a promotion opportunity.

WM Response

6mo

Thanks for being open with us. I’m sorry to hear that your experience hasn’t been what you expected. We want to make sure everyone feels supported and see a clear path forward, so your feedback is really helpful as we work on improving. We appreciate you sharing this and are committed to making things better.

Viewing 562 - 564 of 4,014 Reviews

Jobs at WM

Utility Worker 2pm - 10:30pm

WM

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