Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,271 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (46) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 559 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 383 reviews)); "Great people and company to work for" ((in 183 reviews)); "There is a great culture here." ((in 80 reviews)); "Work life balance is good" ((in 73 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 267 reviews)); "Long hours and maybe weekends" ((in 147 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 53 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,014 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,014 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

3.0

Oct 13, 2025

Toxic environment

Billing clerk

Recommend

CEO approval

Business Outlook

Pros

Opportunities to learn different things or transfer to other departments by applying to different positions. They like to hire within.

Cons

The environment is very toxic. Employees fight with each other a lot and people get mad if you start doing well.

WM Response

8mo

Thanks for being open with us. I’m sorry to hear that your experience hasn’t been what you expected. We want to make sure everyone feels supported and see a clear path forward, so your feedback is really helpful as we work on improving. We appreciate you sharing this and are committed to making things better.

4.0

Oct 6, 2025

Solid company

Project manager

Recommend

CEO approval

Business Outlook

Pros

Flexible, teamwork, and respect for PTO.

Cons

Large company makes it difficult to get answers.

WM Response

8mo

Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.

2.0

Oct 3, 2025

Great Benefits low pay...

Laborer

Recommend

CEO approval

Business Outlook

Pros

Being outside was great Not a mentally difficult job

Cons

Management trusted over employees Foreman and Site manager Cliques by family and friends, departments, etc...

WM Response

9mo

Thank you for sharing your honest feedback with us. We really appreciate you speaking up, and we’re sorry that your experience hasn’t been what you hoped for. Your thoughts help guide us as we work to create a more supportive, positive environment for everyone here.

Viewing 565 - 567 of 4,014 Reviews

Jobs at WM

Utility Worker 2pm - 10:30pm

WM

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Toxic environment

Solid company

Great Benefits low pay...

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