Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 574 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 392 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 80 reviews)); "Good work/life balance provided there" ((in 71 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 269 reviews)); "Long hours and lots of labor" ((in 141 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "Waste management is 1 big stress." ((in 44 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,016 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,016 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

3.0

Jul 5, 2023

asks alot

Operations specialist

Recommend

CEO approval

Business Outlook

Pros

great people, and fun environment.

Cons

pay is low, frequently having to do managerial duties with little aknowledgement

WM Response

2y

Thank you for taking the time to write a review. The key to our success is our people, and we continue to make strides in providing the best work experience possible. We value all feedback and love to hear recommendations on providing a more positive work experience.

2.0

Jun 14, 2023

combining regional call centers

Team lead

Recommend

CEO approval

Business Outlook

Pros

Only work weekdays, have paid holidays

Cons

Corporate is combining nationwide call centers into one, reps have less training and less time to handle issues so more customers escalate, call center has no real power to help customers and cannot communicate with dispatch other than entering a ticket and hoping it gets done soon. They haven't been replacing employees for almost 2 years as they leave

WM Response

3y

Thank you for taking the time to write about your experiences. The key to our success is our people, and we continue to make strides in providing the best work experience possible. We value all feedback and love to hear recommendations on how we can best provide a more positive work experience.

4.0

May 26, 2023

Work experience

People support associate

Recommend

CEO approval

Business Outlook

Pros

Great environment everyone is lovely

Cons

Very little opportunity for growth and advancement in anything other than operations

WM Response

3y

Thank you for your review. We’re committed to offering our employees an environment they can thrive in. We are happy to hear about your positive experience while working for WM and appreciate your valuable feedback.

Viewing 655 - 657 of 4,016 Reviews

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WM reviews

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asks alot

combining regional call centers

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