Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,273 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 575 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 391 reviews)); "Great people and company to work for" ((in 177 reviews)); "There is a great culture here." ((in 79 reviews)); "work life balance is good" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 263 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 49 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Lewisville , Portland , Commerce , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,017 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,017 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,017 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

5.0

Nov 2, 2022

Fantastic Company

Mrf manager iii

Recommend

CEO approval

Business Outlook

Pros

* 401K with 90 day, 100% vested, company match of 100% for 3%, 50% match for additional 3% * 401K offers a Roth and Traditional pre tax plan * ESPP with a 15% discount * Health insurance is cheap but coverage is great * Free & discounted college and educational programs for you and your family * Job security!!!

Cons

* Need better O-J-T programs, not leadership training (great programs) but better actual every day grind training that’s relevant to the position you have * As great frontline leadership and field executives leave or retire we are getting more people from outside of our industry or those who get more face time with leadership and they are lacking the operational know how and ability to understand daily challenges, hire from within, get out in the field and have real conversations with those who lead from the front * Frontline employees have received the same pay increase percentages that SG&A line employees have despite working everyday through COVID and being hit with record high inflation * Get better technologies, too many antiquated software programs, internet is terrible at most locations, most software we use doesn’t pull the analytical data required to maximize efficiency nor do they produce data that most key metrics are based on

WM Response

3y

Thank you for taking the time to submit such a great review! We strive to offer our people opportunities for growth and pride ourselves on providing a comprehensive benefits package to all eligible employees. It makes our day to hear that we delivered on these goals and positively impacted your life. We really appreciate you taking the time to share this.

5.0

Oct 21, 2022

Great Benefits

Billing clerk

Recommend

CEO approval

Business Outlook

Pros

The benefits are very good and the salary is competitive.

Cons

The quality of the culture is going to vary greatly based on the location you are working out of and who your managers and coworkers are.

WM Response

3y

Thank you for your review. We are proud to be able to offer a comprehensive benefits package to all our eligible employees. We’re happy to hear about your positive experience while working for WM.

4.0

Oct 21, 2022

public company

Sales

Recommend

CEO approval

Business Outlook

Pros

public company, job security, brand recognition, training opportunities

Cons

Pay, workload, inflexibility, HR support

WM Response

3y

Thank you for this review! We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

Viewing 676 - 678 of 4,017 Reviews

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Fantastic Company

Great Benefits

public company

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