Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,276 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (136) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (47) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 564 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 396 reviews)); "Great people and company to work for" ((in 181 reviews)); "There is a great culture here." ((in 82 reviews)); "Good work/life balance provided there" ((in 70 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 273 reviews)); "Long hours and lots of labor" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 90 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 64 reviews)); "Too much favoritism at supervisory level" ((in 43 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Lewisville , Portland , Commerce , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

62% would recommend to a friend

(1,156 total reviews)

James C. Fish, Jr

73% approve of CEO

64% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.4

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 7, 2019

CSR Phoenix

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Weekly Paycheck; $5 Prescriptions if you go to Walmart. M-F schedule. Weekends Off. Cafe & Gym on-site. Great co-workers. Career path available. Easiest call center job in the world. Great north Phoenix location. Parking garage. One hour lunch breaks available. No micro-managing for the most part. WM is nearly nationwide so there are many opportunities to move around. Call center is not for everybody but I promise this is the easiest one you will work at.

Cons

Very low salary to start $13.50 per hour but if you have experience you can negotiate I did and I received a higher wage. The medical plan deductible is $1,600 and that is per dependent if you have a family plan. The turn over rate here is ridiculous and they literally do nothing to try and stem it. The supervisors are overwhelmed and actually don't really care at least in my department until corporate comes in and then the supervisors want to start doing their jobs. The twelve week training is a joke and waste of time only because of the way they implement it. The job itself is easy my 11 year old could do it the problem is management never do what they say they are going to do. Broken promises. All lies. They just fall back on that there is always change at Waste Management but they throw that around so much that its literally just an excuse for them now. HR on-site in my experience is slow to respond but who knows maybe they are swamped with employee complaints and other needs.

WM Response

6y

Thank you for taking the time to express your concerns. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and make every effort to ensure the safety of our team members.

1.0

Jul 7, 2019

Non sustainable way of doing business

Inbound account manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and competitive salary and bonuses. No overtime.

Cons

Selling your soul. Their business model is having their oldest and most loyal customers pay the most while the newest customers pay the least...

WM Response

6y

Thank you for taking the time to submit a review. We pride ourselves on providing a comprehensive benefits package to all eligible employees.

4.0

Jun 26, 2019

Waste management

Driver

Recommend

CEO approval

Business Outlook

Pros

Some of the benifits are ok

Cons

The pay not so good nor is the life insurance policy and health restrictions and no over time pay

WM Response

7y

Thank you for taking the time to express your concerns. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

Viewing 754 - 756 of 1,156 Reviews

Jobs at WM

Account Success Representative

Payroll Tax Analyst III

Analyst III, Digital Business

Director, Digital Planning

Export Documentation Coordinator

WM

WM reviews

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Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

CSR Phoenix

Non sustainable way of doing business

Waste management

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