Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,264 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 62% of employees would recommend working at WM to a friend and 63% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at WM?

62% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (162) , Driver (134) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Residential Driver (46) , Roll Off Driver (46) , Project Manager (45) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 571 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 394 reviews)); "Great people and company to work for" ((in 172 reviews)); "There is a great culture here." ((in 78 reviews)); "Work life balance is good" ((in 66 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 276 reviews)); "Long hours and maybe weekends" ((in 142 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 88 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 65 reviews)); "i was assigned to a commercial route with helpers that had no training what so ever." ((in 52 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

62% would recommend to a friend

(4,008 total reviews)

James C. Fish, Jr

74% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,008 reviews)

Ratings by demographic groups

Race / Ethnicity

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WM has an employee rating of 3.5 out of 5 stars, based on 4,008 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

1.0

Jun 15, 2014

If you love bad management decisions, favoritism/special treatment, & NO promotions from within, this place is for YOU!!

Residential driver - swing

Recommend

CEO approval

Business Outlook

Pros

The only positive thing about working here is the paycheck you'll receive every week.

Cons

WM hires managers who have no industry knowledge and no experience doing the job in which they're directly supervising, which in turn leads to poor management decisions in routing & logistics, which is just unprofitable for business. Management also is not competent enough to analyze the data that is given to them through the onboard computer system being utilized. The "lead" driver(s) play favorites and provide special treatment to their friends/buddies. There are absolutely no checks & balances in place with WM. Also, the managers will encourage you to be safe and take your time so you can follow all of the rules, but then harass you when you don't hit your unrealistic efficiency goal. The company claims to be a "military-friendly" employer, but unless you're retired and no longer have any military obligation, this is completely untrue. Managers AND coworkers will complain and harass you when you have to miss work for military duty. The company has tried to fire me TWICE relating to my military duty, but I've gotten my job back because of USERRA and through use of the ESGR. It makes for a completely hostile work environment knowing that I have a giant bright target painted on my back.

WM Response

12y

This isn't what we like to hear, and appreciate you sharing this feedback. We want the chance to improve across our enterprise. If you have an ethics or integrity concern, you can make an anonymous report using the WM Integrity Hotline at 1-800-265-938.

3.0

Jun 4, 2014

Waste Management is growing at a fast pace, but forgets to invest in their own people that are helping it grow.

Roll off dispatcher

Recommend

CEO approval

Business Outlook

Pros

Management is helpful and will go to support your decision making as long is it makes logical sense and is in line with company goals. In operations specifically, you are the brain of the company and the everyday workload can be challenging and engaging.

Cons

The operations department of this company has employees that are some of the most knowledgeable within the company, but there are constant silly errors by the customer service and corporate departments that require fixing by operations or else they will adversely affect the customers and clients. Time off is not good, it requires you be employed at two years in order to receive a full two weeks off of paid vacation. Operations often works long hours and weekends.

WM Response

12y

Thanks for sharing your thoughts! We value your dedication and appreciate your hard work.

2.0

May 31, 2014

Not worth the pay

Route manager

Recommend

CEO approval

Business Outlook

Pros

The pay was good and the benefits were even better

Cons

Way too much stress!!!! Really bad equipment, outdated computer systems, micromanaging upper management

Viewing 181 - 183 of 4,008 Reviews

Jobs at WM

Dispatcher/Router Combo

WM

WM reviews

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If you love bad management decisions, favoritism/special treatment, & NO promotions from within, this place is for YOU!!

Waste Management is growing at a fast pace, but forgets to invest in their own people that are helping it grow.

Not worth the pay

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