WP Engine Technical Support Engineer reviews

2.2

41% would recommend to a friend

(14 total reviews)
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Heather Brunner

56% approve of CEO

34% positive business outlook

Reviews by job title

14 reviews
4.0
Mar 4, 2024
Recommend
CEO approval
Business Outlook

Pros

* Remote work definitely has its pros and cons. WP Engine does a reasonable job at recording most meetings. * They have a lot of talented staff.

Cons

* Company feels a little directionless / trending water at the moment. * Being a US company, they dedicate a lot of time and resources to Diversity and Inclusion, possibly to the detriment of using meetings to improve their product. * Remote employees feel like second class citizens - Don't expect a lot of in person catch ups with your team. Also attending training or conferences virtually is always preferred over attending in person. * They took over another company called Flywheel and they've spent a lot of time bring all of the features to WP Engine which is great, though they might have saved a lot of time and effort importing the features from WP Engine to Flywheel. It appears that Flywheel had already solved a lot of problems that WP Engine faces. * Remote workers face barriers in progressing their careers, as there is only a subset of roles available to them to progress to. Also having not a lot of in person catch ups is also a barrier for this.

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WP Engine Response
2y
We appreciate you sharing your experience as it guides our growth. When we made the shift to a virtual-first work model, we put a lot of thought and intentionality into trying to make it as equitable as possible and still find ways to bring a sense of connection despite being distributed across the globe. This has definitely been a learning process, we've had to pivot and adjust as we've found opportunities to improve processes and have worked with our amazing Culture Team to find ways to bring people together, both virtually and in-person. We recognize that it's been an adjustment for many employees, and welcome feedback to be shared with EE Business Partners on how we can improve our employee experience. We're very sorry to hear you felt less connected as a distributed employee - the last thing we want is for employees who aren't close to a hub to feel disconnected or even feel like their opportunities to grow at WP Engine are stifled. In regards to our DEI efforts, we're proud of the work we've done to make WP Engine more diverse, inclusive, and equitable. We firmly believe that a more diverse and inclusive workplace leads to better products and more value for our customers. Thank you again for your feedback and we wish you the best in future endeavors.
3.0
Dec 11, 2023

Technical Support

Recommend
CEO approval
Business Outlook

Pros

Pay is good and generous PTO. Lots of great folks work here.

Cons

Support quality of life is lacking. Tooling is outdated. Support as a whole is completely disorganized leading to wasted time. Management seems unconcerned with burn out of support engineers despite the constant turnover.

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