WP Engine Technical Support Engineer reviews

2.2

41% would recommend to a friend

(14 total reviews)
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Heather Brunner

56% approve of CEO

34% positive business outlook

Reviews by job title

14 reviews
5.0
Jan 16, 2021
Recommend
CEO approval
Business Outlook

Pros

- Great management team - Fantastic coworkers - Good perks like extremely affordable healthcare and 4% 401k match

Cons

- There is oftentimes almost an expectation to accept more work than your job title entails. - There is not a well enforced scope of support - There is no continuing education system

4.0
Jan 12, 2020

WP Engine

Recommend
CEO approval
Business Outlook

Pros

The people, everyone I work with is great and WPE really knows how to recruit intelligent individuals. Others amongst other departments are also friendly and willing to share knowledge. Great 401k plan Wonderful place to work if you like to feel like you matter or are needed. I get a high level of satisfaction from this job when I'm solving problems for customers. Great sense of company culture and actually following the beliefs the espouse. Customer inspired!

Cons

The pay and treatment of the support department is obviously different from the rest of the company. There's a lot to be expected to know as far as WordPress and Technical Operations goes that's not compensated for. Not a lot of room for growth for leaving the support department, although this is the same as every company I've worked support for.

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WP Engine Response
6y
Thank you so much for sharing your feedback. Our Support team is one of our most critical departments and a real asset to us as a company. We are sorry you feel like there is not a lot of support to move across teams and departments. We continue to be supportive of transfers across the company, as long as there is a need and fit. We hope that the technical knowledge gained and continue to gain at WP Engine will support your longer-term career goals. Thanks for the 401k shout-out! We were really excited to add the 401k benefits this year and hope to bring more compelling benefits in the coming years.
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