WSECU reviews

3.8

79% would recommend to a friend

(167 total reviews)
avatar

Gary Swindler

82% approve of CEO

72% positive business outlook

WSECU has an employee rating of 3.8 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WSECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

167 reviews
5.0
Apr 20, 2023

Wonderful team

Recommend
CEO approval
Business Outlook

Pros

The fraud team at WSECU is the best of the best.

Cons

I don't have any cons to share.

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WSECU Response
3y
Wow, this is wonderful to hear! Thank you for your review!
5.0
Mar 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Leaders work to resolve issues quickly

Cons

Decisions are slow to be made

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WSECU Response
3y
Thank you for the review!
1.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are really good.

Cons

Coercive empathy training is given so that you grow accustomed to sustaining abuse from members. the company is more interested in service delivery goals, not interested in the well-being of the contact center employees.

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WSECU Response
3y
Thank you for sharing your thoughts with us. We recognize that our team members work hard to provide outstanding service to our members each day, and that working in a call center can certainly be a challenging role. We’re sorry to hear you’re not having a positive experience so far. While this feedback is uncharacteristic of what we typically hear, we will take it to heart and look for the opportunity to continue improving training and find balance in serving members and supporting employees. If you are interested in sharing your ideas on how we may be able to improve, we encourage you to reach out to your leadership.
Viewing 43 - 45 of 167 Reviews

Glassdoor has 170 WSECU reviews submitted anonymously by WSECU employees. Read employee reviews and ratings on Glassdoor to decide if WSECU is right for you.