WTW reviews

3.9

76% would recommend to a friend

(8,082 total reviews)
avatar

Carl Hess

83% approve of CEO

69% positive business outlook

WTW has an employee rating of 3.9 out of 5 stars, based on 8,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WTW employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Jan 22, 2017
Recommend
CEO approval
Business Outlook

Pros

My specific team is really great. My job is challenging and interesting, and my manager pushes me to learn. It's a pretty collaborative environment on my team.

Cons

I'm relatively new to the organization, but my impression is that leadership is not too diverse and, at least on the legacy Willis side, is made up of a lot of older British white men. I don't see a lot of women or people of color, and, at in some cases Americans seem a little less respected than Brits. This isn't as bad at the middle management level but is clearer in the higher levels of management. Company culture (legacy Willis) is also London-dominated. Meetings can be a little stuffy and overly formal, especially with overseas colleagues, but also in the US. The dress code in some offices seems very formal for employees who aren't meeting clients that day. IT and HR systems seem poor. Legacy Willis has a strange performance review system where people get anonymous feedback from coworkers which seems secretive and like it would foster a culture of saying things behind people's back. Benefits are poor compared to other companies where I have worked (401k especially). There is not the same sense of feeling like upper management has your best interest in mind as I've felt at other companies. There is not a collective feeling of "we're in this together" - instead, it feels more like senior management is just working for themselves. Making a buck is definitely valued higher than looking out for employees. Of course profit is important, but at other companies I've worked at, profit and doing good work and being a team all seemed linked together, rather than it being a trade off. It also still feels like two distinct companies as Towers Watson and Willis have separate offices even in the same cities and don't interact much - this makes sense given that the companies specialized in different things, but working in the same building as people from Towers Watson would make me feel more like it was one company, and I'd have the chance to get to know those people. Working from home is somewhat discouraged in some departments, which seems outdated and unnecessary. Also sometimes there is an unspoken pressure to stay late in the office, when it'd be preferable to leave earlier but just log on from home later instead. Or with long commutes, sometimes it'd just be more efficient to work from home now and then.

1.0
Dec 22, 2016
Recommend
CEO approval
Business Outlook

Pros

-name recognition will help you get hired somewhere else -paychecks are timely -annual bonus

Cons

-9 hour days plus 3 hours WFH for 6 months -9 hour days plus 5 hours WFH for 6 AE months -low-ball salaries for high expectations translates to $12 an hour in real earnings -if management likes you, then you can do no wrong, and other people will be required do your work for you -if management doesn't like you, they resort to dirty tricks to get to quit, do someone else's work, or finish work that is beyond normal capacity, e.g. employee asked to reschedule their wedding because it conflicts with AE season -no training program, no trainers, no mentors, no classroom training, no book training, just SQL labs -salaries are average, not commensurate with excessive hours and demands -no real assistance with work other than Sharepoint documents and job-aids, new hires are lost -BAs and Developers average 2 years max before turning over, constant influx of new people in skill positions, people stay to get their bonus and then an annual mass exodus occurs in the Spring -division has been around for 20 years, product has been around for 15, but less than 20% of team members have more than 4 years of experience, this kind of turnover has been going on since 1996 -2nd reorganization in 3 years, translation, management is lost -corporate HR group blocks unemployment claims for separated employees -corporate HR group won't verify your employment to other employers in the future, if you fight and win unemployment claims -coprorate HR group won't release your employment records, just because they can -company treats you like they are doing you a favor if you to give up your life for them -management gives you 60 hours of work and you get in trouble if it takes you more than 40 to do it, management won't accept that their demands are unrealistic -work demands will kill any social, family, church or outside life you have or want to have -frequent travel in the winter AE months -experienced employees hide knowledge and skills and don't train others out of fear of being replaced, key skill sets and experience hidden from majority of employees, they never get to an advanced level -TAS division leadership at the top are genuine, but middle management is filled with technical people who have terrible personal skills -technical leaders don't know how to lead -HR managers are called TMs and are usually 25 year olds who repeatedly lose employees, yet get promoted for it -WTW is a company for actuaries that specialize in retirement and pension benefits, the TAS division is a boutique IT group that has turned into a cash cow -BAs are cash registers, sent to become billable to clients ASAP, e.g. new BA who is new to benefits made Calc BA for two clients that both require frequent travel and have AE seasons and overlapping deadlines -division is desperate to find people who can handle the workload, stress and poor technical management

1.0
Oct 7, 2016
Recommend
CEO approval
Business Outlook

Pros

I was well compensated. I really don't have anything else to add to pros.

Cons

Very poor IT leadership. Highly unprofessional and unfriendly. No accountability. Quality was a low priority... just throws code into production to see what sticks. Doesn't listen to business partners needs. Have to back into dates rather than base work on capacity. High turnover rate. Fractured teams. Employees have a poor knowledge base due to layoffs of SMEs. No values. Contractors are viewed as disposable.

Viewing 202 - 204 of 8,082 Reviews

Glassdoor has 9,907 WTW reviews submitted anonymously by WTW employees. Read employee reviews and ratings on Glassdoor to decide if WTW is right for you.