Is Waffle House a good company to work for as a Server/Customer Service?

Server/Customer Service professionals working at Waffle House have rated their employer with 3.4 out of 5 stars in 927 Glassdoor reviews. This is an average score with the overall rating of Waffle House employees being 3.4 out of 5 stars. Search open Server/Customer Service Jobs at Waffle House now and start preparing for your job interview by browsing frequently asked Server/Customer Service interview questions at Waffle House .

Does Waffle House pay Server/Customer Service employees well?

Server/Customer Service professionals rate their compensation and benefits at Waffle House with 2.9 out of 5 stars based on 927 anonymously submitted employee reviews. This is 15.9% worse than the company average rating for salary and benefits. Find out more about Server/Customer Service salaries at Waffle House.

How happy are Server/Customer Service professionals working at Waffle House?

47% of Server/Customer Service employees at Waffle House would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Server/Customer Service professionals have also rated Waffle House with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Waffle House?

Server (479) , Unit Manager (390) , Server/Waiter (285) , Salesperson (224) , Grill Operator (168) , Server/Waitress (163) , District Manager (135) , Waitress (122) , Cook (99) , Line Cook (84) , Sales Associate (82) , Manager (77) , Master Grill Operator (72) , Sales Person (56) , Rockstar Grill Operator (54)

What are the pros of working at Waffle House according to real employee reviews?

"Good money and good peopl" ((in 266 reviews)); "pay is ok and people are great" ((in 166 reviews)); "Free food and quite on slow days" ((in 103 reviews)); "Benefits are great." ((in 95 reviews)); "so is the people watching and my coworkers are great" ((in 66 reviews))

What are the cons of working at Waffle House according to real employee reviews?

"Poor management the deduct money from ur check u make 2.15 a hr as a server in some places" ((in 232 reviews)); "Long hours and physically demanding" ((in 177 reviews)); "No managers on third shift at waffle house EVER!" ((in 118 reviews)); "No work life balance it begins to be a task to handle other duties or personal events" ((in 96 reviews)); "Horrible Upper management in my district" ((in 80 reviews))

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Waffle House

Waffle House Server/Customer Service reviews

3.4

47% would recommend to a friend

(927 total reviews)

Walt Ehmer

69% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Server/Customer Service employees have rated Waffle House with 3.4 out of 5 stars, based on 927 company reviews on Glassdoor. This indicates that most Server/Customer Service professionals have a good working experience there. Waffle House is rated in line with the average (within 1 standard deviation) by Server/Customer Service professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

927 reviews

4.0

Jul 6, 2026

Good earnings potential but challenging customer dynamics

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Money in your pocket daily as a server, unlimited earning potential, weekly pay

Cons

At the mercy of customers show up and to tip to make money, a lot of butting heads in some atmospheres between servers

3.0

Jun 15, 2026

Supportive team, but management lacks support

Server

Recommend

CEO approval

Business Outlook

Pros

Great team to work with

Cons

Upper management isn’t as supportive

5.0

Jun 3, 2026

Great food but very busy environment

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Food really good and stuff

Cons

Busy busy all the time

Viewing 1 - 3 of 927 Reviews

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Waffle House

Waffle House Server/Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good earnings potential but challenging customer dynamics

Supportive team, but management lacks support

Great food but very busy environment

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