Is Waffle House a good company to work for as a Server/Customer Service?

Server/Customer Service professionals working at Waffle House have rated their employer with 3.4 out of 5 stars in 927 Glassdoor reviews. This is an average score with the overall rating of Waffle House employees being 3.4 out of 5 stars. Search open Server/Customer Service Jobs at Waffle House now and start preparing for your job interview by browsing frequently asked Server/Customer Service interview questions at Waffle House .

Does Waffle House pay Server/Customer Service employees well?

Server/Customer Service professionals rate their compensation and benefits at Waffle House with 2.9 out of 5 stars based on 927 anonymously submitted employee reviews. This is 15.9% worse than the company average rating for salary and benefits. Find out more about Server/Customer Service salaries at Waffle House.

How happy are Server/Customer Service professionals working at Waffle House?

47% of Server/Customer Service employees at Waffle House would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Server/Customer Service professionals have also rated Waffle House with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Waffle House?

Server (479) , Unit Manager (390) , Server/Waiter (285) , Salesperson (224) , Grill Operator (168) , Server/Waitress (163) , District Manager (135) , Waitress (122) , Cook (99) , Line Cook (84) , Sales Associate (82) , Manager (77) , Master Grill Operator (72) , Sales Person (56) , Rockstar Grill Operator (54)

What are the pros of working at Waffle House according to real employee reviews?

"Good money and good peopl" ((in 266 reviews)); "pay is ok and people are great" ((in 166 reviews)); "Free food and quite on slow days" ((in 103 reviews)); "Benefits are great." ((in 95 reviews)); "so is the people watching and my coworkers are great" ((in 66 reviews))

What are the cons of working at Waffle House according to real employee reviews?

"Poor management the deduct money from ur check u make 2.15 a hr as a server in some places" ((in 232 reviews)); "Long hours and physically demanding" ((in 177 reviews)); "No managers on third shift at waffle house EVER!" ((in 118 reviews)); "No work life balance it begins to be a task to handle other duties or personal events" ((in 96 reviews)); "Horrible Upper management in my district" ((in 80 reviews))

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Waffle House

Waffle House Server/Customer Service reviews

3.4

47% would recommend to a friend

(927 total reviews)

Walt Ehmer

69% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Server/Customer Service employees have rated Waffle House with 3.4 out of 5 stars, based on 927 company reviews on Glassdoor. This indicates that most Server/Customer Service professionals have a good working experience there. Waffle House is rated in line with the average (within 1 standard deviation) by Server/Customer Service professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

927 reviews

2.0

May 14, 2026

Interesting work but lack of management support

Server

Recommend

CEO approval

Business Outlook

Pros

Plenty of hours if you want it kind customers, always interesting.

Cons

People think waffle House's lawless and is not, no support from upper management when there were problems, servers could come in high, not come in at all, be on FaceTime on their phones at tables, and no disciplinary action, every shift $3 is taken out of your check because the owner who's worked $2 million dollars, takes $3 out of every shift for employee meals.

5.0

May 9, 2026

n/a

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Hours, pay, flexibility, good management

Cons

Long hours rude customers, understaffed

4.0

May 8, 2026

Good opportunities if you're near the clubs, but slow outside

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

It’s what you make it. Try to go to the ones close to the clubs.

Cons

Slow if you work out of the city

Viewing 4 - 6 of 927 Reviews

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Waffle House Server/Customer Service reviews

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Interesting work but lack of management support

n/a

Good opportunities if you're near the clubs, but slow outside

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