Is Waffle House a good company to work for as a Server/Customer Service?

Server/Customer Service professionals working at Waffle House have rated their employer with 3.4 out of 5 stars in 927 Glassdoor reviews. This is an average score with the overall rating of Waffle House employees being 3.4 out of 5 stars. Search open Server/Customer Service Jobs at Waffle House now and start preparing for your job interview by browsing frequently asked Server/Customer Service interview questions at Waffle House .

Does Waffle House pay Server/Customer Service employees well?

Server/Customer Service professionals rate their compensation and benefits at Waffle House with 2.9 out of 5 stars based on 927 anonymously submitted employee reviews. This is 15.9% worse than the company average rating for salary and benefits. Find out more about Server/Customer Service salaries at Waffle House.

How happy are Server/Customer Service professionals working at Waffle House?

47% of Server/Customer Service employees at Waffle House would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Server/Customer Service professionals have also rated Waffle House with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Waffle House?

Server (479) , Unit Manager (390) , Server/Waiter (285) , Salesperson (224) , Grill Operator (168) , Server/Waitress (163) , District Manager (135) , Waitress (122) , Cook (99) , Line Cook (84) , Sales Associate (82) , Manager (77) , Master Grill Operator (72) , Sales Person (56) , Rockstar Grill Operator (54)

What are the pros of working at Waffle House according to real employee reviews?

"Good money and good peopl" ((in 266 reviews)); "pay is ok and people are great" ((in 166 reviews)); "Free food and quite on slow days" ((in 103 reviews)); "Benefits are great." ((in 95 reviews)); "so is the people watching and my coworkers are great" ((in 66 reviews))

What are the cons of working at Waffle House according to real employee reviews?

"Poor management the deduct money from ur check u make 2.15 a hr as a server in some places" ((in 232 reviews)); "Long hours and physically demanding" ((in 177 reviews)); "No managers on third shift at waffle house EVER!" ((in 118 reviews)); "No work life balance it begins to be a task to handle other duties or personal events" ((in 96 reviews)); "Horrible Upper management in my district" ((in 80 reviews))

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Waffle House

Waffle House Server/Customer Service reviews

3.4

47% would recommend to a friend

(927 total reviews)

Walt Ehmer

69% approve of CEO

46% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Server/Customer Service employees have rated Waffle House with 3.4 out of 5 stars, based on 927 company reviews on Glassdoor. This indicates that most Server/Customer Service professionals have a good working experience there. Waffle House is rated in line with the average (within 1 standard deviation) by Server/Customer Service professionals compared to other employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

927 reviews

2.0

Apr 7, 2026

Let go no paper work or anything

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Was great place to work not sure what happened

Cons

I have worked for waffle House Ridgeland SC around 20 something ears left for about a year recently . manager asked me to work a shift on a Saturday night this was days a head of time I said ok got thinking about it didn't want to ride my bike home 45 minutes at night home let him know same day couldn't do it he said ok that next sunday son had asthma attack called out was working to shifts that day gave plenty time to fund some one for next shift went to work on Monday they took me off schedule let me go no paperwork or anything .

3.0

Mar 18, 2026

A normal part time job

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Free food is the pro

Cons

It can get very busy

Waffle House Response

4mo

Thank you for taking the time to leave a review! We're glad you enjoyed the free meals. That's one of our Associate's favorite perks that we offer. Thanks for being a part of the team. We wish you the best!

2.0

Mar 14, 2026

Weird vibes and hate in your waffles

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Flexibility in schedule and potential to make supplemental income.

Cons

Most of the servers are ran by maga supporters despite making minimum wage.

Waffle House Response

4mo

Thank you for sharing your experience with us. We want every Waffle House location to be a place where all Associates feel respected and comfortable coming to work. That standard applies across every shift, every location, and every member of our team. If your day-to-day experience isn't reflecting that, we'd encourage you to reach out to us directly at wafflehouse.com/contact so we can look into it. We take the wellbeing of our current Associates seriously and want to make it right. We look forward to supporting you throughout your career.

Viewing 10 - 12 of 927 Reviews

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Let go no paper work or anything

A normal part time job

Weird vibes and hate in your waffles

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