Waitrose reviews

3.9

67% would recommend to a friend

(8,750 total reviews)
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Jason Tarry

74% approve of CEO

48% positive business outlook

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews
5.0
Oct 11, 2015

Customer Service

Recommend
CEO approval
Business Outlook

Pros

This is VERY important to me and the Partnership allows me to fulfil my role giving the customer perfect service. If I find that a regular customer has a special birthday that day for instance I can ask for a bunch of flowers wrapped for that customer. I like making people smile and because I enjoy my job it reflects on the service I can give. I have worked retail ALL my working life and Waitrose is by far the best place to work. Also they are very understanding when you have problems outside of work. They have helped me with both physical and emotional problems. I like to go to the theatre, and I get a ticket subsidy. I go to the chiropodist and they pay two thirds of the cost.

Cons

Not enough time is given to train on the job. There is So much paperwork to fill in to keep in line with legalities and it's hard sometimes trying to find the time when you have other jobs to do, including Multimedia training.

5.0
Oct 11, 2015
Recommend
CEO approval
Business Outlook

Pros

The benefits of working for the company with leisure facilities and ticket subsidies are Amazing! The John Lewis partnership really know how to treat there partners! We are generally all part of one business with good morals!

Cons

It is difficult as we don't tend to employ full time partners, which can cause added pressure on the partners.

5.0
Oct 11, 2015
Recommend
CEO approval
Business Outlook

Pros

The people I work with are just so nice which makes a long shift a bit easier to cope. You get a bonus! It's a really good company to work as it is well known. Most customers are friendly.

Cons

Some customers are not friendly! This one customer got all in a huff and puff when I didn't give her enough plastic bags! Some employees can be a bit rude to customers by chatting to their fellow co-workers whilst serving a customer (I don't do this).

Viewing 8506 - 8508 of 8,750 Reviews

Glassdoor has 9,113 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.