Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1023 reviews)); "Good benefits and flexible with hours" ((in 570 reviews)); "Pretty nice staff and nice to help out people" ((in 476 reviews)); "The staff were friendly and welcoming" ((in 419 reviews)); "Colleagues were friendly and helpful" ((in 331 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 588 reviews)); "Managers are rude and demanding" ((in 462 reviews)); "sometimes hours are long and boring" ((in 285 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 124 reviews)); "Hard to get holiday :(" ((in 79 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

67% would recommend to a friend

(8,742 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,742 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Aug 16, 2012

skillful, had opportunities to share my ideas.

Customer services

Recommend

CEO approval

Business Outlook

Pros

Waitrose never says works but called partners and for that they give every right as partners

Cons

It's supermarket so you will find hard to promote

4.0

Aug 5, 2012

Learning how the people behind the scenes work

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay, Great discounts and benefits, Bonus every year and very nice working environment. Meet a large range of people and helps with your people skills.

Cons

Dependent on the amount of staff there is in store at any one time, will determine how much enjoyable/stressless or stressful/unattractive work you will be doing. Friends orientated hierachy which can be tough to break into.

4.0

Jul 30, 2012

A fantastic opportunity to interact with a wide range of people, whilst learning the ins and outs of sales.

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

- The people - both those you work with and those you serve are interesting and varied. I found i've made friends for life and professional contacts. - They allow you to work for them again if you go away to uni if there are sufficient vacancies. - They're a very reputable company. -They get to know you as a person, you're not just a number. They care. - They're professional and respectful and adhere to their own high standards most of the time. - They organise social events for staff to bring the team together and motivate. -They respect sick-leave, bereavement and personal issues and provide accordingly.

Cons

-The managers don't phone you back when they say they will which makes communication awkward when you're away. -Some workers can be quick to judge and gang up on others which is unprofessional and counterproductive to store moral. -The work can be tedious, eg shelf-stacking for 7 hours.

Viewing 8728 - 8730 of 8,742 Reviews

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Supermarket Assistant

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Waitrose

Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

skillful, had opportunities to share my ideas.

Learning how the people behind the scenes work

A fantastic opportunity to interact with a wide range of people, whilst learning the ins and outs of sales.

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