Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 991 reviews)); "Good benefits and flexible with hours" ((in 553 reviews)); "Pretty nice staff and nice to help out people" ((in 488 reviews)); "Most staff were friendly and helpful" ((in 431 reviews)); "Friendly colleagues and good on" ((in 338 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 596 reviews)); "Managers are rude and demanding" ((in 460 reviews)); "Xmas hours are long and stressful" ((in 277 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 111 reviews)); "Hard to get holiday :(" ((in 72 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

What are the top reviewed Waitrose locations?

Newark , Guernsey , Charlotte , England , Los Angeles , Lafayette , Reading , Bromley , Stirling

Waitrose reviews

3.8

68% would recommend to a friend

(8,750 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

9K reviews

2.0

Apr 14, 2025

The Management need training on managing people

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

The team members were lovely. There's often overtime so you can get in extra bucks. Staff room has some free snacks

Cons

Poor management. Absolutely no empathy. And most of them are totally underquallified. There is no clock in system which works to their advantage as you often end up working later than your shift end time (unpaid) but you face the wrath if you arrive one minute late. The whole 'it's a partnership' is a scam, you don't get treated anything like an equal. Always understaffed hence you are expected to cover other people's responsibilities above your own, and the targets are unrealistic.

1.0

Dec 13, 2024

Not really happy about them

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Known business, close to home so no commuting, low expectations

Cons

Mediocre people working here, including managers, no one cares about anything, depressing

1.0

Sep 17, 2024

Not as great as they make it to be

Team manager

Recommend

CEO approval

Business Outlook

Pros

Secure employment, nothing else really.

Cons

Not a career just a job, many years to progress, progression not supported but a battle. Organisation says all the right things but in reality does not practise them. Ethics has double standards, and when challenged using democratic channels voices are silenced with threats that wont stand up in court. It has gone downhill with ever decline of employee benefits and purpose of work. Not helped by hearing customer comments everyday how noticeably poor it has become.

Viewing 196 - 198 of 8,750 Reviews

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Jobs at Waitrose

Supermarket Assistant

Supermarket Assistant

Hospitality, Supermarket Assistant

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Sudbury, East of England, England

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

The Management need training on managing people

Not really happy about them

Not as great as they make it to be

Top companies for "Compensation and Benefits" near you

Jobs at Waitrose