Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Some opportunities to work on interesting projects and develop skills. Very good work life balance. Flexibility to work from home when you need to. My manager cares about his direct reports personally (but this is not true for other managers).

Cons

My group is a really "interesting" group. It' s said to be the analytics engine of supply chain operations and do a lot of advanced modeling work, but it's more like a consulting group rather than an analytics/data science team. Some managers in my group are incompetent to do their jobs. They are supposed to be technically strong to lead modeling/analytics projects (they claimed to be in their job interviews), but in reality they do not even know how to code/program and have little to none knowledge about technical work. They only perform project manager duties, pitch to stakeholders, throw all the work to analysts, take full credit when projects are accomplished and blame other people for any unexpected challenges in projects. This team is very cheap to analysts. They pay analysts at least 30% below market and use the money to hire expensive MBAs to lead teams (who are actually useless). I've never heard about a company that gives 0% salary increase in a review cycle for analysts who have done a good job . This is supposed to be a tech team, but only hires managers who have never done any technical work in previous jobs and do not know how to do technical work/code at all. It's ridiculous and hilarious.

1.0
Dec 1, 2018

B2B

Recommend
CEO approval
Business Outlook

Pros

Fast growing company with snacks for employees

Cons

After wrongfully firing me, took a month to get my last paycheck. Couldn’t redeem any stocks I earned, and was not given my last two bonuses that I rightfully earned.

3.0
Aug 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Great pay, work from home option, benfits, incentives and great people who care.

Cons

This place is changing and growing so fast that we cannot keep up. Daily our emails are filled with changes that we cannot keep up. The call volume is insane an we are constantly back to back. People leaving and or getting canned for using all their time off because they need the emotional break. They need to hire more people. They were not prepared for this type of growth and its the call center employees taking the hit for it. Its bad... some of us are medicated to work. We love our company truly, but its not fair to us.... we are not machines. A year ago I would have rated 5 stars across the board. Not any more, too many changes and not in a positive way except to increase the owners revenue. I am so sad.. I love Wayfair.

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Wayfair Response
7y
We appreciate your feedback and are sorry that your experience at Wayfair does not align with the culture we try to cultivate. We are growing fast and understand that change accompanies our growth. While there are plans to continue hiring in all offices, we would urge you to discuss your concerns with your manager or someone in HR. We hope these discussions can help you continue your career path at Wayfair and get back to how you felt a year ago!
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Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.