Wayfair reviews

3.1

39% would recommend to a friend

(6,866 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,866 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Jan 26, 2019
Recommend
CEO approval
Business Outlook

Pros

- The people really make this place. Everyone's very dedicated to learning and career development, and because Wayfair is growing so a absurdly fast, the corporate ladder is easier to climb and move around. In just 5-6 months, my manager listened to me speak about what I'd like to be focused on, and I moved to a team that fit my interests. -Lots of young people. Great for learning the tricks of the trade as a fledgling artist. L2 management isn't much older than 25-30 in many cases, and they know what they're doing. -Work/life balance is great! After a couple of months of getting used to the work, it's perfectly reasonable to expect to leave by 5:00 most days (unless you're on a special project or in Labs). -Open office format. Things feel very horizontal and everybody is fairly approachable, there's no "separation of management" in any case. -Diversity is fairly decent, gender diversity is good especially with a decent amount of women in artist/stylist and leading roles. -Free beer and cider on rotation, AWESOME company parties, and a cool game room with ping pong and Xbox.

Cons

-The work and associated standards are pretty hard relative to the pay. 45K is fairly low for a 3D artist's salary, and the introductory 42K for Labs artists is a turn-off and insult for many. Senior management expects a quality of work akin to an Apple product artist, at about half the pay, in the city of Boston. I know of several good potential artists who immediately looked elsewhere for work. It's a very regular complaint in Imagery--my manager even told me that sometimes it isn't worth going up the ladder because your pay doesn't increase enough. If they don't work soon to resolve this, it's going to become a problem. -Management needs to improve on how regularly it distributes feedback. A couple of times in the Labs program, we went from "doing fine, no complaints" to "fix the million and one problems that we didn't mention before." This led to a few skilled, developing artists being dumped while other artists in the company who regularly under-perform get off scott-free. -At times, the company can be very slow moving. I've been working on a terrible computer rig for nearly 6 months, but am still expected to hit the same weekly goals as everyone else.

1.0
Jun 28, 2018

Criminal Abuse

Recommend
CEO approval
Business Outlook

Pros

The pay is comparable

Cons

1. Work Force Management answers to no one and messes up time perpetually 2. The customer doesn't matter. The policy is to cycle through as many as possible with no regard to satisfaction. 3. Employee benefits are reduced monthly for investor dividends. 4. Customer orders are typically messed up on arrival and the company doesn't care. 5. Every manager is a "yes man" because retribution and reprisals are swift and harsh. 6. The Boston office recieves preferential treatment over all locations. 7. Fradulant activities are the standard which everyone is held too, until the person is discovered. The company never admits culpability.

3.0
Jun 14, 2018

No honesty or transparency

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It’s more relaxed there than most call centers. Decent benefits. Free snacks and sometimes free drinks. Lots of fun company or team activities.

Cons

There’s no honesty or transparency between the managers and employees. My whole department has been worried about getting fired at the end of the summer due to offshore hiring and none of us have been able to get a straight answer. Things change way too often. They tell you ahead of time that things tend to change a lot but that’s a huge understatement for often things are actually changing. They still like to use the excuse that they’re a start up company and still trying to figure things out. They’ve been established for way too long to be using that excuse and someone in upper management and in marketing should have experience from working at other companies anyways. They care more about the money than they actually care about their employees. They’ll make it seem like they care about you with all their free food and fun activities but the fact that they can’t even be honest with their employees shows what they really care about.

Viewing 367 - 369 of 6,866 Reviews

Glassdoor has 7,890 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.