Wayfair reviews

3.1

39% would recommend to a friend

(6,871 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Wayfair was a nice place to work. People were friendly, hours were manageable, and the work was not particularly hard. The people I worked with seemed to genuinely like each other and overall it seemed like people wanted to help the company achieve greater success.

Cons

The company is growing rapidly, but it does not seem that there is a sense of what the company wants to grow up to be. I read one blog post by a Wayfair executive that compared working at Wayfair to riding a rocket. This may be true, however, if the rocket doesn't have a clear destination then it'll just end up floating endlessly in space. That is what Wayfair felt like. The company is hiring rapidly but doesn't seem to put much thought into why candidates are put into certain roles or why teams exist. This leads to a complicated workplace where individuals with little experience are managing people with more experience and responsibilities are unclear. Lastly, the companies internal IT infrastructure is extremely poor and it is very difficult to convince management to provide access to new tools. Servers are slow, provided computer are sub-par, and the software programs available to employees do not put workers in a position to do their best work.

5.0
Jan 10, 2018

Great people, big impact

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wayfair has a big engineering department with tons of opportunity to tackle large, complicated problems and learn new things. The pace is fast and things are constantly changing which is really exciting. Technology is a priority and engineers are partners for the business in everything from the website to the supply chain and all the features and operations in between. You have the ability to speak up and make a difference in how things are done and over time work on any number of different things and take on larger and larger projects. There are lots of smart people around who care about their teams, their growth and making an impact for the company.

Cons

Because the company and the team are large, finding the right balance of information sharing and communication can be tough.

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Wayfair Response
8y
Thanks for your feedback. We're very excited about the work engineering is doing to solve tough challenges and make an impact for the company. There’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so.
1.0
Dec 31, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice office, free snacks, ping pong table in the break room and good health insurance

Cons

Managers don't set proper expectations of wanted behaviors. Will let you go even though you have met their expectations. They want people who can smile while being yelled at in the phone.

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Wayfair Response
8y
Thank you for sharing your comments. Investing in our people important to us, and we have many initiatives in place to promote professional growth. As the company scales, we rely on employee feedback to help us create an environment that’s open and transparent. We appreciate your comments.
Viewing 436 - 438 of 6,871 Reviews

Glassdoor has 7,895 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.