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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      38% would recommend to a friend

      (6,876 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by demographic groups

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      7K reviews
      2.0
      Feb 4, 2023

      Leadership Trouble

      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Front line managers actually care. They will do everything they can to help their employees until they are forced to do otherwise. They actively help you develop your career as long as you are an active participant and respond to feedback.

      Cons

      The CEO is not a good leader. He should not be in charge of a company this size. He over extends on a regular basis but doesn't learn from mistakes. He treats employees like cattle. He gets feedback but then inserts his opinion instead of listening, "here's what I think you really feel." He surrounds himself with "yes-men" and either ignores things he doesn't like to hear or reacts toxicly. I left because I could see it was getting worse, and that was over a year ago. Current employees I still talk to indicate it has not gotten better. Niraj should step down and find a replacement CEO.

      1.0
      Jun 28, 2022

      Don't stay longer than 2 years

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Wayfair has some of the best people I have ever had the pleasure of working with and to some extent, L4-L5 leadership is great too. - Data tools all integrate with each other pretty well as they are mostly google cloud platform tools - Internal mobility is pretty good depending on your team. Some managers will shut down this conversation before it begins unfortunately

      Cons

      - Work life balance is awful, while no manager will ever flat out tell you to work 50 - 60 hours, good luck hitting deadlines without working overtime. - Data quality sucks. every team pulls from difference sources and none of them match. I spent 10 -20 % of my day hunting down (" Why is this dashboard off by x %"). This is a persistent issue on every team not just exclusive to mine.. - Promotions only occur once every 6 months and you don't see the pay change until 3 months after you are told you are promoted... - Promotions are very very very political. Worker bees get squeezed for all their honey meanwhile people with no technical skills that know who know how to rub elbows and take credit get promoted easily

      2.0
      Apr 5, 2022

      Call Center Role

      Business account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had supportive teammates and an awesome manager. They give you resources to succeed like coaching in a team and one-on-one environment. Room to grow if you can stay long enough. Decent benefits, although not the best I have ever had.

      Cons

      -The role is not accurately described. It is a call center/telemarketing role in disguise. They try to tell you that you're running your own book of business, but they will move accounts around--don't be fooled--you are doing telemarketing with an upgraded business title in this role. -Pay is much lower than I was told during interviewing. You are making them a ton of money but don't see the return...not worth it. It is an entry level role. -You will have high metrics/calls you must make, but also a lot of customer service items to deal with. Many angry customers due to delays/backorders/broken items. -Clients never happy + are demanding/rude.

      Viewing 562 - 564 of 6,876 Reviews
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      Glassdoor has 7,900 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.