Wayfair reviews

3.1

38% would recommend to a friend

(6,881 total reviews)
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Niraj Shah

29% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Dec 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is overall a terrific place to work. The people are friendly, fun and exceptionally smart--the kinds of people you want to be friends with. Life is balanced, though you sometime have to set your own boundaries, with lots of working parents. People are given tons of ownership over their work and the high growth means no shortage of opportunities for advancement and lateral movement around the company. Benefits are quite good given that ecommerce is a low-margin business (you should compare to Amazon not Facebook/Google), and high equity compensation creates really big upside for people who stick with the company over time (though better paternity leave is much needed!).

Cons

As many others have noted, the high growth creates some tension. To excel at Wayfair, you need to be flexible and willing to work in constantly changing and often ambiguous situations. The management really does care, but occasionally makes mistakes--not fully understanding the concerns of the employees or not appropriately supporting someone who is new reporting to a new manager who is reporting to a new manager. They are actively trying to improve on all these fronts while still growing 40-50% a year. They mean well, but it's easy for a companies core cultural values to get fuzzy in that situation. If that sounds scary, then Wayfair probably isn't the right place for you. Also, the organization actually isn't very corporate and there isn't a lot of red tape--I often wish there was more. There are plenty of times when something would be may more efficient if it was standardized, but Wayfair expects you to make it up as you go. It's a constant evolution. We are definitely BIG... having so many people means it's harder to get information you need or coordinate across departments than it may have been before. But folks who have worked at much larger organizations will recognize these as the normal growing pains of a fast-scaling company.

5.0
Dec 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance Strives to be a meritocracy Culture of collaboration Tons of opportunity to grow your tech skill set across many different technologies while having a visible impact on the business

Cons

There are lots of small conference rooms and collab spaces but it can be challenging to find ones that are not already occupied. Not a show stopper but an issue as the company has grown and has a strong culture of collaboration.

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Wayfair Response
8y
Thanks for sharing your perspective. We're glad you think Wayfair offers meaningful challenges and opportunities for growth.
5.0
Dec 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Very friendly environment, good team mates, challenging work, latest technologies, many employee benefits, right in the city so easy to commute, great annual party, they are hiring a lot which indicates growth.

Cons

Just started with the company so not sure of any cons. It is a great company and the management is moving towards right direction.

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Glassdoor has 7,907 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.