Wayfair reviews

3.1

39% would recommend to a friend

(6,863 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,863 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Sep 9, 2018

Foot in the door and not much more.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free snacks and beer and a good place to get your foot in the door. Most of the people are great to work with and even hang out with outside of work. The company does try to provide a fun work environment (however its usually only really fun if you like drinking, drinking, and more drinking.)

Cons

Salary is incredibly low and getting any sort of raise or promotion is hard. They would rather hire outside of the company for upper management positions rather then give it to people who have been working here longer. Hard work just gets you more work to do with little to no compensation. Being able to do your work just gets you the work of others who are too busy socializing and drinking during the day to do their own work. There are so many people at this company and no one seems to know who does what. Its kind of sad when management cant even seem to remember the names and faces of everyone who is on their team. We only get 6 holidays off a year, so be ready to waste most of your time off for all the other holidays almost every other company gets.

2.0
Sep 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Autonomy, Hands-on Experience, Work Perks like beer on 3 floors and quarterly parties. Great people

Cons

Do not stay true to "try, fail, and pivot." They have come down heavy on the recruiters with day-to-day metrics, like how many phone screens you're having a day. No clear line to be promoted - each review cycle, you create a list of what you have to do to be promoted - but by next review cycle, it doesn't happen. Terrible transparency with WHY things are happening. Incredibly low pay across the board. Worked there for a year, they had promises with no delivery.

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Wayfair Response
7y
We are sorry to hear that you feel this way about your time at Wayfair. Creating an environment that's open and transparent is very important to us and we encourage all of our employees to share feedback in real time. While your experience is not in line with the environment we aim to cultivate, we thank you for sharing your feedback and will certainly take it into consideration.
2.0
Jun 7, 2018
Recommend
CEO approval
Business Outlook

Pros

• The amazing people you meet and work with side by side every day. I still have a solid friend group I made at Wayfair where I was employed for 3 years and have been gone for over 1 year. • The skills you develop right out of college at Wayfair are beneficial; professionalism (if you have the right manager/team), excel skills, and business skills. • Snacks and benefits (discount on most gyms)

Cons

• The management; absolutely careless and ineffective, does not want to provide clear guidelines on how to move up in the company, also does not give clear guidelines on how to improve in specific areas - they fire great employees instead of growing and help flourish individuals. The best manager I had was one level above me (a L2) opposed to the other Senior Managers (L4's) I had in my time there. The L2 was patient and gave actual productive feedback. The other (3) managers I had either came straight in off the street with their MBA and did not know anything (nor cared to learn anything) or had been there for years where they were grandfathered into their position and only cared about her development and partying at tradeshows. • Extremely catty environment; by the end of time here I had never worked in a more toxic environment than Wayfair. I tried to move teams twice from my first team, the first time my boss promised me a promotion and the second time she tried to set me up as performing poorly so I couldn’t move. Luckily the manager of the next team I moved to knew the “reputation” of the promotions team I was on and was ecstatic to have me. • Promotes drinking/partying past the point of professionalism; I think it is great to promote social environments at the workplace - so having beer and wine in the office would seem great to me but during my time here I saw some of the most unprofessional behavior all across the level spectrum. I have seen directors wasted at tradeshows, directors fired because of the activities at tradeshows, managers wasted at pod outings, and employees being kicked out of company parties. I think it's hard to take Wayfair seriously when you see these things going on over a span of 3 years. The excuse of “were a startup” is way past it’s point.

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Wayfair Response
8y
We are very serious about creating a company and culture that is impactful, respectful, inclusive and innovative and we regret that your experience did not reflect these values. We do encourage all employees to raise concerns and we provide many different ways to help employees to voice their challenges - anonymously and directly. We appreciate your feedback and we will continue to evaluate how we can better facilitate these conversations to ensure that everyone feels respected and comfortable at work.
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Glassdoor has 7,887 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.