Wayfair reviews

You will start as an agent, taking back to back calls most days. You will take approximately 12 or more calls per hour, so about 96 calls per day I believe. If you are rated as per your stats as #200, then you will have to bid 200 times for a schedule you want. Most likely you will not get any of your choices and will be stuck with this schedule for the next 6 months. If you are offered to go up to the next level of seniority you will be given a small pay increase however you will be asked to do so much more for that little compensation. You are also given vacation time, however they slowly release it a few hours per pay check...So it will take one year to accrue your vacation time, and near impossible to request that time off as mine has been denied twice. You will also be required to work a lot of mandatory overtime in the months of November, December and January.

-Your experience as an employee can vary drastically depending on your department, team, and manager (which will likely change within your first year). -Lots of new people who don't always know what they're doing. In my opinion, this company grew too quickly. -Compensation is pretty far below market rate in Boston for just about every department. Too many people take a pay cut when hired into Wayfair. -Work/life balance can be pretty terrible, but again, it depends on your department. Too many people burn out and end up having to leave, and it's tough to watch. -Diversity is an issue. As others have said, there is an increasingly elitist feel to the company, with many ivy league and consulting alumni at the company. Wayfair is large enough now that hiring, developing, and promoting people with many different backgrounds needs to be a priority.