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Waystar

Engaged Employer

Waystar Sr. Client Success Manager reviews

5.0

100% would recommend to a friend

(6 total reviews)

Matt Hawkins

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

4.9

Work/Life balance

4.3

Career opportunities

4.1

Senior management

4.1

Compensation and benefits

Ratings by demographic groups

Reviews by job title

6 reviews
5.0
Jul 24, 2025

A Place to Grow, Innovate, and Make a Real Impact—But Not Without Its Challenges

Senior client success manager
Recommend
CEO approval
Business Outlook

Pros

Supportive Leadership & Team: The leadership team invests in people’s development and actually listens to feedback. My direct manager was always willing to roll up their sleeves and help problem-solve. Opportunities for Growth: If you’re proactive, there’s plenty of room to take on stretch assignments and expand your skill set. I was able to lead major initiatives with real client impact, even early in my tenure. Culture of Innovation: Waystar is not afraid to try new things. Leadership encourages the use of technology and new processes (like Power BI and AI tools), which keeps the work interesting and fresh. Mission-Driven: It feels good to work for a company that’s genuinely making healthcare more efficient for providers and patients. Work-Life Balance: Most teams are flexible, and I was able to manage my time well even during busier months.

Cons

Growing Pains: The company is scaling fast, which can lead to shifting priorities and occasional lack of clarity on roles or responsibilities. Process Overload: Some internal processes can feel redundant or overly complicated, which slows down decision-making. Resource Constraints: Teams are sometimes stretched thin, especially during peak project times or after reorgs. Communication Gaps: Information doesn’t always flow smoothly between departments, leading to the occasional “surprise” or last-minute ask. Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO

avatar
Waystar Response
7mo
At Waystar, we want all team members to feel empowered and supported in owning their careers while helping us stay competitive in simplifying healthcare payments. As we continue to grow, we actively listen and respond to feedback through multiple channels—like our bi-annual engagement survey—to help streamline operations and better meet team member needs. We also offer a flexible time off plan for our exempt team members to promote a healthy work-life balance. Thank you for sharing your thoughtful feedback!
5.0
Dec 13, 2024

Waystar Review

Senior client success manager
Recommend
CEO approval
Business Outlook

Pros

Some one said it best, this is where smart and nice people come to work. The depth of knowledge, constant innovation and future plans for progression is truly amazing to witness and be apart of.

Cons

After my time being with the company and learning more about the organization as a whole, I can honestly say that there are no cons to being with this company.

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Waystar Response
1y
We are so proud of our talented, values-driven, and innovative team. Thank you for your feedback!
5.0
Nov 27, 2023

A Company that lives its Values

Sr. client success manager
Recommend
CEO approval
Business Outlook

Pros

Exceptional leadership from the CEO down to Director level. Waystar espouses 8 core values and goes above and beyond to train new hires in its vibrant culture, and rarely have I seen such values lived out day-to-day by leadership and colleagues. It is a special place to work and thrive!

Cons

None that I can discern after four months.

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Waystar Response
2y
Thank you for recognizing our values that cascade from our senior leaders all the way down to our individual contributors. We hold our values close to the heart of our mission and purpose, and it cannot be done without our fantastic team! We are glad you are on the journey with us!
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