Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 42 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great Leadership and managers." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Rampant favoritism." ((in 4 reviews)); "Compensation is a little lower than the competition." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(530 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.7

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

530 reviews

2.0

Oct 29, 2021

Great Place to Work Unless You're IT

Technical engineer

Recommend

CEO approval

Business Outlook

Pros

They have some nice facilities.

Cons

The IT department has terrible management and doesn't care about their employees.

Waystar Response

4y

Thanks for your review. We encourage team members to offer feedback during their time here, especially when they feel they’re not being supported. We understand there are times when team members may not feel comfortable communicating with leaders. As such, Waystar has established various anonymous reporting outlets. We appreciate your feedback.

5.0

Oct 25, 2021

Excellent onboarding experience

Senior manager, client success

Recommend

CEO approval

Business Outlook

Pros

Waystar has a very impressive onboarding process. The interview process allowed me to interact with multiple leaders and each discussion was sincere & honest and provided a glimpse at the company culture very early on in the process. Once hired, online completion of the required documents was straightforward and simple. The HR department provided a nice presentation to walk me through payroll & benefits, which is greatly appreciated as a new hire. My equipment arrived on my doorstep and the IT department scheduled calls on day one to assist with setup. Truly stellar experience.

Cons

The interview process is lengthy, but well worth the time investment as I'm excited to work alongside such a fantastic team.

3.0

Oct 22, 2021

No Longer Feel Valued By Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My manager is great, love what I do and those that I work with.

Cons

New employees and those through acquisitions are valued more than long time loyal employees. Waystar used to make Milestone Anniversaries a big deal but now you are only recognized on a PowerPoint presentation during a quarterly townhall and promised for months (6+) that your gift is coming only to receive nothing but the Waystar “swag” every 3 months that everyone receives. The pay is not very good for the amount of work that you do either - makes you feel taken advantage of and that your time invested within the company means nothing to Waystar.

Viewing 394 - 396 of 530 Reviews

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Waystar reviews

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Great Place to Work Unless You're IT

Excellent onboarding experience

No Longer Feel Valued By Company

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