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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      526 reviews
      1.0
      Jan 13, 2019

      Engineer

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team members, culture, and flexible work environment.

      Cons

      CEO Tom Butts deteriorate the culture and cause low morale. Brutal lay-offs without advance notice. VPs and C-Suite don't know how to keep talented employees.

      avatar
      Waystar Response
      7y
      We are grateful to know that you valued your coworkers, our culture and flexibility to meet your needs. We do value our team members and are focused on effective talent management initiatives. We appreciate your feedback and will certainly keep it in mind as we strive to have a great place to work. Susan
      1.0
      Jan 3, 2019

      Great Company Prior to Merger

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and laid back atmosphere prior to merger. People were promoted based on their hard work and dedication to the company but not since the merger. People are now promoted via nepotism and who they know. The department I was in let people go who had been in the industry for many years and hired replacement who did not know a single thing about the healthcare industry. Leadership puts on a good show for the new hires but does not care one bit about their employees, especially legacy employees. Learned a lot about the industry.

      Cons

      After the merger there was a lot of vague talk about 'opportunities' for legacy employees that never happened. Leadership does not care about employees, especially lower level ones. Leadership put in place people who do not know what they are doing. They have no prior experience in the industry or even in the department they work in. They are hiring the wrong people to be leaders and it will definitely have a negative effect on the company. Turnover is insanely high. Below market values in all roles. Can double your salary by just leaving. Nepotism - rules only apply to some.

      avatar
      Waystar Response
      7y
      Thanks for your feedback. It is important for us to hear your experience on what we are doing well and what we need to improve upon. I want you to know that we are driven by our mission, purpose and values and strive to provide a meaningful work experience for everyone. Our recent growth and organizational transformation were in service of our clients needs. Part of our strategic transformation includes a more performance focused culture. We understand that change can be difficult and do appreciate your perspective. I take your comments seriously and should you want to talk to me directly, please reach out at peopleoperations@waystar.com. Susan Staples, SVP of People Operations
      Viewing 508 - 510 of 526 Reviews
      Related searches: Waystar jobs | Waystar salaries | Waystar benefits | Waystar interviews
      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.