Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 17 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Currently; No plans for permanent work from home for IT staff." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (527 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

2.0

Jan 28, 2025

Started Out Strong Ended Poor

Software engineering manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility, working from home, bonuses

Cons

Poor management, a technology company not driven by tech, took away remote work

Waystar Response

1y

We are committed to providing the best experience for our team and our clients. Our hybrid work transition aligns with other technology companies. We want to bring team members together as it fosters an environment of collaboration and innovation as we grow.

3.0

Jan 16, 2025

Flexible time but underpaid

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

Flexible hours depending on the team you’re in You get a volunteer day and MLK day off

Cons

Under paid Over worked No good perks for under management

Waystar Response

1y

We understand that a healthy work-life balance is crucial for our team members to thrive. We’re committed to supporting this balance while using market data and salary analysis to ensure competitive compensation and a comprehensive benefits package. Thank you for sharing your feedback.

5.0

Jan 16, 2025

Amazing Company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Friendly, Great Environment, and overall want you to succeed,

Cons

Difficult market, be ready to learn something difficult

Waystar Response

1y

The success of every team member is a priority for us, and we’re dedicated to supporting their growth and skillset to ensure they have the tools they need to succeed and thrive. We also leverage market and salary data to align with industry standards. Thank you for posting!

Viewing 103 - 105 of 527 Reviews

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Waystar reviews

Company ratings over time

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Started Out Strong Ended Poor

Flexible time but underpaid

Amazing Company

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