Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 549 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 36 reviews)); "great people to work for and with." ((in 35 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Great leadership in our CEO and upper management." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 22 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 3 reviews)); "I would rather have standard PTO so I don't feel guilt over taking time off." ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews

3.0

Nov 1, 2024

It was an alright place to work.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

My company was acquired by Waystar, and they didn't just let everyone go like we feared.

Cons

It's a big corporate environment now.

Waystar Response

1y

It is our goal that each team member feels a sense of belonging, especially through big change. As we continue to grow, we are committed to making everyone’s experience even better!

3.0

Oct 9, 2024

Disfunctional laid back environment

Edi analyst i

Recommend

CEO approval

Business Outlook

Pros

Laid back, low stress, fun events

Cons

People will try to take advantage of you

Waystar Response

1y

We appreciate your feedback. We encourage you to reach out to your direct leader or Strategic Business Partner for support.

4.0

Oct 4, 2024

Robust Training Positive Environment

Strategic technical support analyst

Recommend

CEO approval

Business Outlook

Pros

The training has been quite thorough. For this position there's too much information to learn everything, but Waystar training is thorough. You receive a lot of face time with your management to continue the learning process once you hit the floor. The environment has been very positive so far and it seems like there will be a lot of opportunity to move around the company down the road.

Cons

Right now I don't really have any for this position. It's a LOT of work and information.

Waystar Response

1y

Thank you for your review. It is important that all of our team members are set up for success from day one! We wish you the best of luck moving forward in your role.

Viewing 124 - 126 of 527 Reviews

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Waystar

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It was an alright place to work.

Disfunctional laid back environment

Robust Training Positive Environment

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