Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 38 reviews)); "Great benefits and holiday schedule." ((in 33 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 25 reviews)); "Great Leadership and managers." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Rampant favoritism." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(529 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.7

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 529 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

529 reviews

4.0

May 17, 2023

TSa

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Good benefits. GREAT time off for holidays.

Cons

Pay doesn’t match work load.

Waystar Response

3y

Thank you for your feedback! We are proud that we have continued to invest in our total reward package each year and it’s even more robust than it was last year. Please work with your leader to help you prioritize your workload.

5.0

May 8, 2023

Great Culture & Overall Awesome Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I love the people here - every single person I've worked with is kind, helpful, passionate, driven, and very smart. The culture is great - there is a big emphasis on recognition for your work and leadership is very accessible, transparent, and really live the Waystar values. It's an environment where you truly feel like everyone around you is striving to do and be their best which is very motivating. This company really cares about their people and about doing great work and it's really refreshing.

Cons

No cons worth mentioning at this point! There will always be things that come up that are frustrating or challenges that arise but Waystar is truly the best company I've worked for.

Waystar Response

3y

We are so happy to hear you are having a wonderful experience! We agree, our culture is truly fantastic—thank you for being a part of it!

1.0

May 7, 2023

Unprofessional and Fake

Account executive

Recommend

CEO approval

Business Outlook

Pros

Learning how an SaaS company trys to run

Cons

Low Pay Too high of Goals High stress environment Little recognition (unless you are a favorite) Fake company Values

Waystar Response

3y

We are glad that you have had a good SaaS learning opportunity, but are sorry to hear that your experience has not been a positive one. Please reach out to your direct leader to prioritize responsibilities to enable a better work-life balance. If you are comfortable, you may reach out to your leader’s leader as well to work towards a better solution. We care about our team members’ happiness and strive to make Waystar a great place to work.

Viewing 226 - 228 of 529 Reviews

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