Staffing, turnover, and policies make care sub-standard. Patients do not get the quality of care they need or deserve, and that's across almost all departments and programs. Management is constantly pushing to achieve more, meet new goals, and set standards. It is just not possible.
Appointments for primary care are scheduled 2-6 months out, depending on whether a patients wants to be seen in-person or telehealth. Waiting times can be upwards of 2 hours. Referrals take 2-3 months to process and are often in-need of correction, which takes several more months. Doctors do not have the time to properly address anything in the appointments and are quite strict with patients about addressing a maximum of two topics per appointment.
As an employee, the pay is on the lower end but relatively comparable for a non-profit. Benefits and PTO are pretty solid. But if you want to do your job well and to provide appropriate care to patients, look elsewhere.
For my department, caseloads are high and the expectations are unrealistic. Certain members of management were more supportive than others. However, all of them pushed us to the limit based on pressures from the insurance companies, grants, and higher management. There was no advocacy for staff or patients.
Overall, WellSpace has a cultural problem with quantity over quality. They appear to want to be the first at everything, from receiving grants to building locations to some innovative new approach. But they do not have the infrastructure in place to do it well. Patients are suffering and staff are struggling.
