Product Pushing and Widget Sales are more important than a customers financial NEEDS.
Pros
Competitive pay, excellent benefits and PTO. Plenty of room for upward and lateral mobility, easy to use systems and plenty of employee support in various aspects of their lives. Co-workers are usually competent and branches are well equipped.
Cons
Completely cut-throat sales mentality pushed from upper management. Sales, sales, and sales and not only sales, but quantity over quality encourages gaming by employees because employees are so tired from the pressure and want to keep their jobs. Unit based approach meaning five debit cards is the equivalent to five 100k, money markets in terms of their unit goals. Incentive does not pay much, only pays quarterly, and requires you meet 3 out of 5 goals to even get paid. Employees are so burned out from daily sales push, that they quit thinking about the clients needs and focus only on maintaining their jobs. You cannot sell THIS aggresively and maintain the best interest of your customers. Not only that, they hire tons of bankers per branch and somehow feel this will bring in more units and sales. Turnover is ridiculous because of the cut throat mentality and that causes service breaks to the banks customers.