Pros
If you don't have a criminal record and can speak English this job is relatively easy to get if you need to make some money. No intense interview process. An opportunity to work from home if your home setup qualifies and you are out of state.
Cons
This is review for the telephone research center where you actually work in the building (TRC). The job in and of itself is tedious and monotonous, you make dozens of phone calls, get dozens answering machines, hang ups, and ill tempered respondents. On top of this there is a on site manager, a shift team supervisor, another online supervisor and a "mentor" which is actually just another overseer waiting to ponce on any mistake you make. Since I worked at night my "mentor" had a bad habit of wanting to call me during the daytime, when I had to be at another job, for issues and updates that could have easily been handled by e-mail. With the weekly monitoring of phone calls, which I understand is necessary, the overall effect is like being in a cage with people watching you, ready to poke you with sticks at the slightest error. It is probably better if you can work from home.
