Communication lines get crossed between managers and other employees. I did not feel that I received enough training before starting work. I had to learn on the job things I should have been told. When I requested more training, I promptly received it, but from an employee that cut major corners. It seemed like Wilcox did not want to 'rock the boat' with its customers when it was necessary. This kind attitude was great for employees, but when it comes to making business deals with customers, it was their flaw. I would have liked to have received more recognition for what I accomplished.