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      Wise

      Engaged Employer

      Wise reviews

      3.7

      66% would recommend to a friend

      (2,324 total reviews)
      avatar

      Kristo Käärmann

      76% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Wise has an employee rating of 3.7 out of 5 stars, based on 2,324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wise employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      Jul 17, 2024

      Easy to get terminated

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and affordable benefits

      Cons

      - As a customer service associate, you field a lot of calls for a large variety of esoteric issues - QA does not "help" - only 5 cases are graded a week and if you get a critical error on 1 - you are not meeting KPI - You work hundreds of cases a week and only 5 are graded - The training did not prepare me for my job at all, and I am a very capable and knowledgeable person - There was a lack of comradery - This work could and should be done remotely but they seem to insist on a Hybrid model - Getting terminated for not meeting KPI metrics or getting put on a Performance Improvement Plan happens to a lot of people in the CS role and thus it is a revolving door.

      avatar
      Wise Response
      1y
      Thank you for taking the time to write a review and for sharing your feedback - we'll make sure we pass this on to the relevant teams. We're truly sorry to hear that you didn’t have a good experience at Wise, particularly around the QA process for agents. At Wise, we believe in building a culture of continuous growth and learning. It starts with our onboarding process. Everyone attends our company onboarding program, followed by function specific onboarding and training. We regularly revise and iterate these programs based on feedback and best practice to ensure they are designed to support Wisers to perform their roles successfully. Our goal is to help our customers as quickly as possible when they need assistance and setting KPIs helps ensure we’re able to meet this goal and identify gaps where we may need to invest in the future. Implementing KPIs aims to provide clear expectations and support, helping team members align their efforts with our overall goals. We believe that a well-structured performance management framework not only aids individual growth but also enhances teamwork and collaboration. These KPIs are designed to not be burdensome but to guide and support, paving the way for personal development and improved outcomes. For our QA team, these metrics are crucial in ensuring we consistently deliver top-notch service, ultimately enhancing our customers' experiences and mitigating risk. We're committed to refining these processes and welcome further discussion to ensure they serve everyone effectively. I do hope you were able to pass on your feedback before you left. If you're up for sharing more, we’d be keen to understand more about your experiences so that we can improve this for Wisers in the future. Please drop us an email to employerbrand@wise.com and I can connect you with the relevant person. Nicola
      5.0
      Oct 7, 2015

      Smart and Innovative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      TransferWise is all about being creative. There are a hundred different ways to get to the solution of a problem and you can take whatever avenue you'd like. They thrive on change and you are able to be yourself within this organization. There are countless perks to being an employee here and it is the first company I've worked for that values their employees. They ask for feedback, embrace diversity, and are open to ideas from anyone. TransferWise is new in the USA but it is growing in numbers very quickly in Tampa, FL. The opportunities in Tampa will grow as the company does. There is no stopping ground for what you want to do. This organization is the opposite of corporate America. I love the transparency of information "we have nothing to hide". If you want to enjoy going to work everyday and feel that what you do matters, join this revolution.

      Cons

      If you can't handle change, this isn't a company for you. While the rate of pay is below the average for this position in the states, the perks of being an employee make up for it :-)

      1.0
      Dec 13, 2025

      Wise response - Awful response

      Aml investigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free snacks- Pittyful This does not mean the company is great!

      Cons

      Too many Horrible Management Disregard for employe's - no training provided DO not work for this company at any cost.

      Viewing 34 - 36 of 2,324 Reviews
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      ReviewsWise reviews

      Glassdoor has 2,554 Wise reviews submitted anonymously by Wise employees. Read employee reviews and ratings on Glassdoor to decide if Wise is right for you.