Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,549 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jan 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Wages if you actually get paid correctly which is rare

Cons

poor management, wages were never paid correctly, staff do not work as a team (attracts very selfish people), Store manager only works part time hours. Things started out great working for Wren, with their shiny showrooms and friendly staff. In my first month selling I finished 2nd in the store and 6th in my area for sales. Unfortunately before that month was over I had a car crash and was injured. I was told by the store manager not to worry my job is safe. They will find me other duties instead of sales. This is where everything started to go wrong. The customer service for Wren is non existent I found myself dealing with customers from a year ago that no one had bothered with. During my time I had to arrange for a new sink for a customer this got stolen within 3 days, 2 days later I was getting verbal and physical abuse from a customer due to the same person who stole the sink hadn't turned up for 3 appointments with them. Again the same designer changed delivery for one of my customers without telling the, by the time I noticed (I was constantly tied up with everyone's customer service issues training staff that just didn't get how to use a computer repairing parts on the showroom, sourcing various items for customers that had either been skipped or stolen) it was too late to change the delivery back. Of course complaining about this to management would just fall on deaf ears. Which isn't surprising when they mean about lateness but quite often come in 3 hours late themselves, or spend time crying for no reason. Oh and to top it all off I was paid incorrectly on the last pay packet before Christmas. I even witnessed someone getting stapled with a staple gun in the toe and nothing being done about it because 'the guy can sell'. I have never worked for such a disorganised, unscrupulous company in my life. I will not be recommending anyone works here or buys from here in the future.

1.0
Aug 2, 2014

Soul Destroying

Recommend
CEO approval
Business Outlook

Pros

Met some nice people.

Cons

Constant talk of bonuses and payrises that are withheld. Playing managers off against eachother. Trying to defend a product which is not fit for purpose. If you not available 24/7 and do not work a minimum of 60 hours a week you will not be kept. Job description was repeatedly changed until I was work 3 distinct roles. Was eventually let go as the store did not hit it's sales target - sales was NOT part of my job.

1.0
Jun 2, 2014

Awful.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Meeting some people I will now call my friends.

Cons

Working on Customer Service is horrendous-no help, lack of support, everything is so long and complicated and no one is appreciated. It is run very badly. Please avoid. I was lied to when I was employed here. It is basically a call centre that over works and under pays you.

Viewing 2545 - 2547 of 2,549 Reviews

Glassdoor has 2,609 Wren Kitchens reviews submitted anonymously by Wren Kitchens employees. Read employee reviews and ratings on Glassdoor to decide if Wren Kitchens is right for you.