Xcel Energy reviews

3.3

53% would recommend to a friend

(1,073 total reviews)
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Bob Frenzel

30% approve of CEO

49% positive business outlook

Xcel Energy has an employee rating of 3.3 out of 5 stars, based on 1,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xcel Energy employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 4, 2017

Doesn't care about employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits are good

Cons

Employees are only a number. Employees cannot be promoted. Promotions can only be gained if there is an opening you can apply for.

1.0
Aug 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent benefts, PTO is alright, 401k. Always free food in the Credit and Collections department. Air conditioning, nothing else was really great.

Cons

The call center is absolutely miserable. They expect you to be taking phone calls the minute your shift starts to the minute it ends excluding breaks for 8 hours. Will not work with school schedule for students and 40 hours of this kind of repetitive work will drain and depress you. Only the “top agents” get to adjust schedule, work from home, pick on call weeks etc. 10 weeks out of the year you are on call which means no vacation and you must adhere no matter what. Can only miss 1 day during 8 week training or you’re terminated. Opportunities for advancement are slim and take excessive amount of years. Company treats its customers horribley and you have to be the one to recieve the backlash and give bad news.

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Xcel Energy Response
8y
Thank you for you feedback! We apologize that your experience at Xcel Energy has made you feel this way. As a company, we are committed to creating a comfortable, transparent, and collaborative environment for all our employees. We value and consider all feedback and continue to find ways to improve as a company.
1.0
Aug 14, 2017

Just Pass

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

none that I can think of

Cons

stuck in dysfunction and rampant politics. everyone is miserable

Viewing 808 - 810 of 1,073 Reviews

Glassdoor has 1,298 Xcel Energy reviews submitted anonymously by Xcel Energy employees. Read employee reviews and ratings on Glassdoor to decide if Xcel Energy is right for you.