Xcel Energy reviews

3.3

53% would recommend to a friend

(1,073 total reviews)
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Bob Frenzel

30% approve of CEO

49% positive business outlook

Xcel Energy has an employee rating of 3.3 out of 5 stars, based on 1,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xcel Energy employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Aug 14, 2017

Nuclear Engineer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent Benefits Relaxing Work Environment Work Indepently A place where you can ask questions and people are happy to help

Cons

Unless you are in a define position, you are left in an awkward position Not much in depth technical work done but more paper work

1.0
Aug 3, 2017
Recommend
CEO approval
Business Outlook

Pros

What used to be positive has turned negative. Very few positives remain.

Cons

--first line supv. and managers often abused with long hours and no paid overtime. Example: 50 to 68 hours per week are common. --Poor communication from top down. Example: Massive layoff communicated to one plant/location but not the other... and had to find out first via rumor mill before official communication came regarding the layoff. --Significant number of full time employees told to relocate to corporate office or quit. --Pay is good initially, then raises are very small. Example: 1 to 2% raise if your lucky. --Too many examples where the company does not care really about people except when convenient or visible. --Have no problem spending 10's or 100's of thousands on contractors but not invest in employees where it matters (penny wise, pound foolish) --Reward Program that very few management personnel use. Example: My manager never used it for me or my staff. --Union ruins productivity. Example: work takes place for 15 minutes after morning meeting, stretching and pre-job brief. Then it's break time, lunch time and coffee break time. In an 8-hour day, lucky to get 60 minutes of quality work done after paperwork and meetings are done. --Culture where knee jerk reactions have ruined process. Always blame the process and add complexity vs. doing the right thing of changing the behavior (which is harder). --Executive and senior management seem to turn over quite quickly --Changing reporting structure every few years resulting in huge inefficiency --Extremely poor knowledge transfer and retention program

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Xcel Energy Response
8y
Thank you for you feedback! We apologize that your experience at Xcel Energy has made you feel this way. As a company, we are committed to creating a comfortable, transparent, and collaborative environment for all our employees. We value and consider all feedback and continue to find ways to improve as a company.
4.0
Jul 31, 2017

Customer Service Representative (Call Center)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Even though there are a lot of call center employees, your supervisor oversees about 10-20 keeping the group small and not feeling like you're ignored. I felt like I could go to my supervisor for help and questions and felt like they knew me and I wasn't just a number.

Cons

Working in the call center, I had to be on the phones every minute I was working. That means 40 hours a day minus the breaks. I personally prefer more variation in my job, which is why I looked elsewhere.

Viewing 811 - 813 of 1,073 Reviews

Glassdoor has 1,298 Xcel Energy reviews submitted anonymously by Xcel Energy employees. Read employee reviews and ratings on Glassdoor to decide if Xcel Energy is right for you.