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      Xero

      Engaged Employer

      Xero reviews

      3.5

      59% would recommend to a friend

      (1,638 total reviews)
      avatar

      Sukhinder Singh Cassidy

      51% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Xero has an employee rating of 3.5 out of 5 stars, based on 1,638 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Apr 4, 2018

      If you promote everyone to be a manager, who is left to do the work?

      Curriculum specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, and I mean *fantastic* customers, which makes Xero. If you’re in the right team, collaboration and mutual respect is there and makes it a great, positive and productive working environment.

      Cons

      In my 2.5 years at Xero I saw a lot of structural change, which was always fine, because in the US we were trying (and they still are) to find footing in the market. But put a hold on layoffs, there are so many great people who were forced out... when they can’t performance review you out they make up something. It was sad to see such a negative change in working environment in the last year or so. The #human became a bunch of baloney and that’s sad, because for me at least, it was one of the best traits about Xero.

      avatar
      Xero Response
      8y
      Thank you for taking the time to share your perspective on working at Xero. Promotions represent great opportunities for people to learn new skills, and stretch themselves. Sometimes this learning process can be frustrating and it's an important part of the process. Any "layoffs" have been the unfortunate result of shifting our business strategy to match the needs of our customers. In every case, each person received generous support to make a smooth transition. That is one way we live our #human value in even the decisions we have to make are tough. -Julie (Director of People Operations)
      4.0
      Sep 9, 2017

      Good environment. A few disgruntled employees.

      Accounting support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and perks. Catered meals twice a week, 3 weeks vacation, 401k and RSU options. Overall a great place to work with really awesome people. Very transparent leadership who are open to feedback and new ideas. Opportunities to grow laterally in other parts of the business.

      Cons

      This is specific to Customer Experience. Not much opportunity for growth within. Upper management sits on the other side of the planet and this causes confusion over how things are managed in the US. This causes issues for some employees and they share and spread this among others, makes for a bad environment that many have chosen to walk away from. Never experienced any cons in regards to other parts of the company.

      avatar
      Xero Response
      8y
      Thanks for your feedback and it’s always good to hear about our the great culture, people, opportunities for growth, and perks at Xero. But it’s really important to us that all Xeros, no matter what part of the business they are in, feel valued, can do their best work, and grow their careers. We also work hard to create an open and transparent environment where there’s two way communication and people let us know about any concerns or issues. Please reach out to the PX team if you’d like to chat about this further. Or if you would prefer to provide additional details anonymously please do so via our internal tool, Officevibe, as this will give us the information we need to directly address your concerns. -Julie
      3.0
      Dec 9, 2025

      Xero - No value of US employees

      Sr. project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Xero is (well was) full of the brightest minds across the globe. Benefits are bountiful and a real plus. The company wants to help accountants and small businesses succeed.

      Cons

      Recently taken over by a selfish CEO in California whom no longer believes in the power of people and is laying off people without knowing how much they contribute to the growth of the company.

      Viewing 34 - 36 of 1,638 Reviews
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      ReviewsXero reviews

      Glassdoor has 1,731 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.