Xero reviews

Product teams in the US have a long way to go in terms of being customer first. They're too deadline driven and sacrifice a lot of what really matters because they don't want to disrupt timelines- this is a classic product development mistake to make. They need to wake up.

- HQ in NZ so US market seems to be left behind / less important - main teams in NZ cause challenges with internal US needs (accounts team, online team, payroll, etc.) and cause slower turnaround time - lack of documented processes across company - many changes in short time can cause waste of effort for teams working on product or other content - each region does their own thing (no alignment across regions) - some teams seem to be siloed, however they are working to improve this - unclear job responsibilities (one role may wear many different hats) - strong values yet not practiced - very reactive work environment rather than proactive **hardly any internal promotions within US, rather fly someone from NZ for the leadership roles which can cause low morale