Xero reviews

Xero is a company that acts like a teenager: They want to play with the big kids, but they lack the maturity and discipline to do so. This is most evidence by the disconnect from the Wellington HQ and other offices around the globe. Policies and processes hinge on HQ's involvement and, while they try to provide autonomy to other teams, this falls over as because a lot of work still needs to be approved by Wellington's oversight. This lack of maturity is also evidenced in the silo-ing that goes on from office to office. You'll find a tight culture in each office you visit, but there's a lack of connection between the different offices across the globe. This leads also to an imbalance of opportunity. Unless you're willing to move, you could quickly hit a wall depending on the kind of work being done in the office you get hired in.

Despite being a global company with over a million customers now and existing for 12 years they try to pass themselves off as a hip young startup, they are nothing of the sort. Company culture and morale in the Denver office has taken a noise dive the past 2 years, especially after the original CX manage left. Xero is beginning to feel like a corporate behemoth like Xerox. They're really big on promoting the company values, but don't actual adhere to them. Favoritism and nepotism are abound. If you're not part of the 'in' crowd don't expect any advancement ever. I've seen numerous people leave over the years due to this unfair and uncalled behavior. Moral on the floor is at an all time low the past few months. Lots of negative gossip happens everyday and get's people down. The 'Team Leads' in the customer service department are inexperienced and inept, it shows everyday. One in particular is on a bipolar emotional rollercoaster and makes me dread coming into work everyday. I've already been applying for employment elsewhere and hope to be gone soon. It was a great place when I started but the constant turnover and out of touch management has really ruined things. At this point it's just a boring repetitive office job and I don't see how it can be fixed. If you're looking for customer service/support related work in Denver I'd suggest you look elsewhere, there's plenty of better opportunities out there.