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      Xero

      Engaged Employer

      Xero reviews

      3.4

      56% would recommend to a friend

      (1,650 total reviews)
      avatar

      Sukhinder Singh Cassidy

      48% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Xero has an employee rating of 3.4 out of 5 stars, based on 1,650 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Aug 12, 2017

      Love the people, diversity and freedom to do great work.

      Graduate platform engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coffee, great people, very diverse staff (compared to others, still room for improvement but doing well) autonomy and freedom (at least my area) Lots of experimenting with new tech and moving fast to take advantage of new things. Pretty much everyone believes in the product(s) and the goals and genuinely wants to do the best job and get the best results.

      Cons

      HR burocracy starting to creep in making it hard to keep good people who could be making way more elsewhere. This also affects the ability to engage with community and go to conferences when you have to fight for it every time. In some parts of the business we are starting to have too many layers of management went from two layers between me and the CEO to 4 - makes a noticeable difference!

      4.0
      Aug 10, 2017

      Awesome culture and people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture: Xero has excellent work life balance and it is perfect if you have family and kids. Everyone in office makes sure you feel welcome and it is like a big family where everyone cares for each other. I love the fact that the work office is never short of fun and laughter. Work: You will have the chances to rotate between teams, working on different areas of the product and the platform. There are many interesting problems for you to solve. Excellent support in training, learning and professional development with budget and free access to training materials and courses. Benefit: I would say Xero has good benefits: be-well fund ($300 / year), transit support, 5% contribution to 401K, RSUs (vest over 3 years), flexible working from home schedule, happy hour every Friday, fun activities (Yoga, baseball games).

      Cons

      Need to have improved career path: goals, expectations, and KPIs at every level in every department at every level to make employee be very well-aware of where they are and how to get where they want to be. It is not very clear at the momment. The speed of execution: At times, the progress at work seems to be stalled because of change in priority and shift in focus. It's understandable since Xero deals with numbers and money, so you can't make it too "innovative" but at least the process to improve our product and serve the customer better can be improved.

      avatar
      Xero Response
      8y
      Thank you for taking the time to share your experience working with Xero. As we continue to grow, we strive to create a workspace and culture that enables employees to do the best work of their lives, including great benefits and opportunity for growth. We agree we need to do more to set up transparent career paths, goals and expectations. Yes! With our speed of growth, we are trying to catch up on providing more tools and programs for all employees to learn, grow, and thrive. We also agree on the need to continue improving our laser focus on the customer. We wish you were still with us to help us do that, and we do appreciate your feedback! -Julie
      2.0
      Aug 6, 2017

      Some good but increasingly bad

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good product team Excellent coffee machine Table tennis and Friday drinks!!

      Cons

      Clicky management team Be careful with HR - not to be trusted Many long timers suckup to get internal jobs Promotions based on popularity over talent Becoming real corporate

      avatar
      Xero Response
      8y
      Hey there, thanks for providing your feedback and we totally agree with your comments about the importance of increasing diversity and recruiting different types of people to Xero which is a continued focus of ours. We work hard to ensure that we have a fair process when it comes to all of our recruitment and promotion decisions and that we appoint the best person for any role at Xero. D&I is front of mind for us; we strongly believe that it reflects and helps us better serve our customers as well as ensuring our people are engaged and thriving.
      Viewing 1459 - 1461 of 1,650 Reviews
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