Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
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Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

The best thing about working at Xero is that it is a product focused company. This dedication to creating a fantastic disruptive product makes working for Xero an exciting and life changing experience. Xero is a product that Accountants, Bookkeepers and Small Business people love. This has made my job as an account manager far more enjoyable and it allows me to help my partners improve their practices, rather than apologising for poor product. I can honestly saying applying for a job with Xero was the best career decision I ever made.

Cons

Xero is company that has grown very quickly and is attempting to grow on a global scale. At times change has been difficult and the expectations and responsibilities within the same role have changed so dramatically that it has become a completely different role. This forced me to grow and adapt within the role, but it did involve me letting go of my past expectations and instead going with the flow. Another thing I would say is that Xero is a company that has set the goal of disrupting not just the accounting industry, but also the small business sector. This involves a lot of hard work and goals are set very high – so someone considering applying for a role at Xero must be willing to put in the effort and work under pressure.

2.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

On paper, it appears to be a fantastic company to work for and in many ways it was. Non corporate environment, casual clothes, free coffee, lots of free food and alcohol every Friday afternoon. There are *some* amazing people that work there. Rod Drury is a top bloke, and he actively engages with staff on a regular basis. Rod, you the man.

Cons

This company is riddled with entitled Department Managers who treat the lower-ranked employees like their own personal slaves. There are tight cliques and a lot of camaraderie, so don't upset the wrong person or you will have many people siding against you. There are high levels of gossip and backstabbing, more than any workplace I have ever experienced previously. Marketing manager was overhead by myself talking to Chief Marketing Officer to "get one of the minions to get us lunch." I found no guidance or support in my role. Unrealistic expectations, unappreciative staff members. Ridiculous use of budgets, never seen so much money thrown out the window on frivolous expenses. Adults acting like spoilt children. In my personal experience, I had a manager who was terrible at communicating, and would completely ignore me when one of his many unrealistic expectations wasn't met. There was no teamwork in my particular team, and coming to work was like spinning a roulette to see what mood my Manager was in on that particular day. He was moody, unapproachable and lacked all managerial direction. I was personally treated like a scapegoat to everyone else's needs and my Manager would throw me under the bus at any given chance in order to make himself look better. In my opinion, many of the Managers are not qualified or suited to their roles, and this reflects strongly in the way they conduct themselves. Many people in this company are taking advantage of knowing the right people, often from previous workplaces. HR department are not to be trusted; I brought forward my concerns about my Manager and was promptly let go by the end of that week, due to being still within my probation period. The meeting in which I was let go during was booked by myself with the belief that it would be a mediation between HR, myself and my department Manager to help open up doors so communication could improve. I was sorely mistaken. The separation letter I was given had a number of petty dot points that contained no substance.

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Xero Response
10y
Thank you for your feedback it's really valuable. We're sorry to hear that you didn't enjoy your experience at Xero. Xero is a fast paced change rich environment with a unique culture. The probation period is as much for employees as for Xero to see if the cultural fit is there. In some cases unfortunately it isn't and its good to call that out early. We are regularly told that Xero's leadership team are extremely approachable, genuine and transparent in their communication. I'm sorry to hear that wasn't your experience.
5.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Xero is a very rare kind of organisation; It's incredibly fast growing and fast paced and on a mission to create a globally significant business as it transforms the prosperity of hundreds of thousands of small businesses. You get to be part of an award winning team with the best product in its category, with natural levels of customer advocacy that are best in class. Xero is a great environment to develop yourself and your skills with ample opportunity for great people to stretch and build their careers. The culture inside Xero is one of it's most attractive traits, and management strives to be open, transparent and mindful of all the stresses and strains being inside such a fast growing and changing environment can bring.

Cons

Being inside such a fast moving and changing business isn't for everyone - if you don't like change then you won't like working at Xero. Fast growth also brings with it high expectations and a constant need to build, improve and stretch, so the demands on individuals and teams are certainly above average for a typical UK business which, again, won't suit everyone.

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