Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
avatar

Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jul 12, 2015

Management put themselves ahead of employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice teammates Product sells itself Nice new building

Cons

Manufactured atmosphere Role fatigue Self absorbed management

avatar
Xero Response
10y
Thank you for sharing your thoughts it's so valuable. As Xero is scaling incredibly rapidly we are not always going to get it right. Our culture and values underpin the need for ongoing transparent feedback particularly during this period of rapid growth so that we can hold on to what makes Xero special. We know that providing feedback to peers, managers, lead team and even the MD can be daunting so we have implemented a coaching program for all employees on 'how to' have those conversations at all levels. We understand we can only fix something if we know it's broken. At Xero we want people to #Champion their ideas, #Challenge if they disagree, be #Human as we all make mistakes and take #Ownership if something isn't working so that ultimately we can deliver a #Beautiful product to our customers.
2.0
Jun 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Free drinks, etc. Work colleagues are great. Video games, and other stuff you'd expect from a modern tech company that is trying to pretend it's still a start up.

Cons

Has scaled very poorly in the past few years, and beginning to feel like a poorly managed corporate monster with ever-changing c-team. Non-competitive pay (in NZ). Lack of autonomy and constant meddling by senior execs towards development teams really defeats the purpose of #ownership. CEO constantly makes embarrassing and lout-ish comments. Comes across as very intolerant. Very poor communication between US and NZ team has led to a large amount of animosity and poor development practices.

avatar
Xero Response
10y
Sorry to hear you feel this way and I absolutely agree any signs of being the corporate monster you describe should be quashed! Given the rate of growth we've experienced it's unavoidable that there will be times where we miss the mark, adapt and improve. I see lots of examples of great teams, communication and increasing autonomy, so am confident we're on the right track. Thanks for the feedback
4.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Free snacks and food Flexible schedules and works from home Good amount of Vacation time

Cons

Doesn't give the US side enough say in day to day decisions Resentment from the NZ side if you get your work done too quickly To many homegrown tools for maintaining the business.

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